It makes sense to have an after-hours / weekend voicemail greeting for important teams at your business so that your clients feel confident that they will be taken care of. You may also suggest alternate resources like a help forum, knowledge base, or online chat to support customers while closed, if available.
Assign different functions to each keypad number. These settings direct your customers where they need to go when they enter a specific number on their phone.
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Once you can accept that, getting a professional voicemail greeting or Auto Attendant menu recorded will be a lot easier. To help you get the right tone and tenor of what you’re trying to communicate over you business voicemail, we’ve put together this handy list of resources for you. Putting the “Pro” into Professional Voicemail Greetings
Many companies offer an escape option so that if a caller ends up in a staff member’s voice mailbox, he or she can “escape” out of the mailbox and go back to the attendant menu. Use a customized auto-attendant for this situation. If you would like to leave a voicemail, please press 1 and leave your name, number, and a brief message. If you would like to return to the main menu, please press the # key.
“Hey, this is [your name] over at [XYZ company]. So anyway I’m about to give in my resignation right now. Please don’t call here again. Just kidding!
Try to avoid unnecessary phrases that only make your greeting longer, like “leave your name and number and what you’re calling about.” Most people know what “leave a message” means.
The look of the schedule will differ depending on what menus are enabled and what is their priority. You can also switch in between 12 and 24 hours view.
Our Virtual PBX system provides you with a local or toll free number with live-call-transfer…
While covering all of the relevant information, aim to keep your voicemail to about 20 seconds. You definitely should not ever record a business voicemail longer than 30 seconds, and anything less than 10 seconds will typically mean that you are either speaking too quickly or aren’t providing all of the required information.
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
4. Include Other Contact Methods. If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting.
As the COVID-19 coronavirus continues to affect businesses around the world, many offices are being forced to change their hours, reschedule appointments, and even send employees home to work.
Thank you for calling ______. Please note, your call may be recorded for quality and training purposes.
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31. Hi, this is [your name] at [your company]. If you are calling for [include reason] please visit our [website, social media handle, etc.], contact [name and title of colleague and phone number] or send me an email at [insert email address]. For other inquiries, leave a brief message and your name and number and I will call you back by [timeframe].
If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
A potential new customer gives your business a call. Nobody picks up the phone and the line just rings out. The customer doesn’t know why nobody answered and they don’t even know if they’ve called the right place. Perhaps they decide not to call back at all.