Business voicemail greetings are rarely thought of as a prime way to connect with customers. But just because you're not available doesn't mean you can't make a positive impression on your customers when they reach your voicemail box.
Your voicemail greeting can make a positive or negative impression on people. By considering your target audience and tone, you should be able to keep it positive. Length: Don’t make people wait minutes to leave a message. Apologies: If people expect your to be available, apologize for missing their call. Set expectations: Let people know when they may receive a callback, but be realistic. Accuracy: If you change your voicemail for things like holidays, be sure to update it when needed. How do You Set Up a Business Voicemail?
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Before you record your automated attendant script, have the person you selected to read it rehearse it several times in front of you. Use this to fine-tune pronunciation and annunciation. After the new greeting is recorded, call your phone system immediately to check the recording for errors and make sure all options announced work as intended.
Have you ever stopped to hear the following, ‘’Hi, this is [your name] of [your business]. I’m currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks.
Record a customized greeting to be played when people are sent to your voicemail, or use a standard greeting.
True emergencies - such as extraordinary weather - should be addressed in your voicemail if it impacts your business. Thank you for calling the Carona Surf Shop. We are currently closed due to the inclement weather. Our normal business hours are Monday through Saturday, 10 am to 9 pm. Please visit www.caronasurfshop.com to order merchandise and to check our schedule during the hurricane.
9.) Welcome to John Doe. Unfortunately, there is no one in the office right now. Please leave your name and phone number after the tone. We will call you back as soon as possible.
Click Auto Attendant and then select the Auto Attendant to edit from the list.
Website: https://www.swcomms.co.uk/images/brochures/Alcatel-Lucent/4200 system/Voicemail/AL4200-vm-flow-chart.pdf
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Sound upbeat in your message. When recording, be sure to say your message with a smile on your face. It’s obvious when people aren’t happy in their message. Since your work revolves around keeping happy customers, do your part by keeping a happy-sounding voicemail message.
Website: https://www.nowblitz.com/blog/voicemail-message-examples-your-customers-will-love/
You can have several multi-level Auto Attendants with different local and/or toll-free numbers assigned.
A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
When using mobile numbers, we recommend setting Call Confirm to On. This feature prompts the receiver to press 1 to accept the call, which prevents the mobile phone's voicemail or out of service error messages from interrupting the call flow.
Provide a Description for this mailbox, for example "SalesVM". If you wish to customise the greeting customers hear, select the Greeting dropdown. You can either select an existing audio file on your PBX, choose a file from your computer (New Sound (Upload)), or use your phone handset to record a voicemail greeting (New Sound (Record)). This is useful if you would like to replace the default unavailable message with a personalised greeting, for example "Thank you for calling the T-Shirt company. We're all on the phone, but please leave a message and we'll get back to you promptly".