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Invite the caller to leave a detailed message. If there is certain information you need, make sure to include that information here.
You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support). If you’re unavailable during specific hours of the day, use the voicemail examples below for after-hours business calls.
4. Product-Focused. Thanks for calling [Company Name].For more information about our products, press 1. If you have troubleshooting questions, press 2. For billing questions, press 3.
To specify the Auto Attendant activity periods or schedule, you will need to create Auto Attendant menus. They can have different greetings and different users/hunt groups/other objects assigned to phone keys.
We're relocating! Starting March 1st you'll find us at 440 W. Main St. Please stay on the line while we connect you.
If you need immediate assistance regarding your insurance policy, such as billing and policy coverage questions, please call 1-800-Farmers.
What’s more, according to WP Beginner, “more than 88% of local searches on mobile devices end up in a phone call,” so you don’t want to be caught off guard when a customer calls!
Website: https://www.onsip.com/voip-resources/smb-tips/10-sample-call-center-greeting-scripts
3. Offer Clear Next Steps. For many small businesses, the announcement will send the caller straight to a voicemail box. But larger organizations may decide to direct callers to a phone menu or forward the call to an external destination, depending on the situation.
The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
3. Provide other ways to contact you or get information. Are there other ways your caller can get information about your business or contact you? Consider including your website or an email in your after-hours greeting.
Professional Voicemail Greetings. – Hi, this is (name). I’m sorry I cannot take your call right now. Please leave a detailed message after the tone along with your name and telephone number. I will give you a call as soon as I return. Thank you. – Thanks for calling. This is (name).
For Forward To, select at least one option from Default Phone Number or add a Different Phone Number. 11
1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.'] Leave your name and number, and we'll discuss how your company can see similar results."