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3. "Hey, this is [your name]. If you're calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I'll call you back within [one, two, three] business day[s]."
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Auto-attendants with a customized holiday greeting can be a festive way to mark the occasion. If you have a retail business, create a holiday greeting to inform customers of any limited-time sales you are offering. If your office is closed for the holiday, be sure you state this in your message.
“Hi there! You’ve reached [XYZ Company]. We are unable to take your call at the moment, but we want to hear what you have to say. Please leave your full name, contact details and reason for reaching out, and one of our staff members will get in touch with you within 24 hours. Thanks!”
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You may leave a message for a specific staff member by dialing their extension now or pressing 1 for the office directory. In the event of a claims emergency, press 2 to be connected with our after-hours claims service. You may also stay on the line to leave a message and we will contact you as soon as we return to the office. 3. Information
1. The Lever. A lever is a bit of information that shows you know what you’re talking about and how to leave a message in a way that convinces them this isn’t a cold call.
Instead of leading with tired old lines like 'Your call is important to us', brush up on your telephone etiquette and start your voicemail with a thank you.
The importance of voicemail in the customer care sector has not diminished despite the arrival of newer web technologies. VoIP applications let the businesses use voicemail service with flexibility, as it is. The users need not rely on extension terminals when they use VoIP services. A strong internet connection is a prerequisite and the pre-configured phones can be used – both for calling /receiving calls and for automated custom greetings. IVR feature redirect callers to the right virtual extension where their needs can be addressed. This can be done anywhere through a web portal access and an internet connection.
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04You have reached the offices of [your company/business]. Our representatives are all currently engaged. If you leave us a message with your name and number, we will get back to you in the earliest possible time. Thank you for calling and have a good day. Lines can often get busy for companies that have several representatives. This reassures clients that someone will get back to them once they are free.
You can’t call someone back if you don’t have their number. It seems basic, but it’s easy to forget. So a quick reminder can go a long way.
These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
6.) Bienvenido/a a John Doe. Por razones técnicas no podemos atender su llamada. Si lo desea, puede escribirnos un correo electrónico a [email protected]. Uno de nuestros empleados le contestará lo antes posible. Disculpe las molestias. Gracias por su comprensión.
We actually know a top insurance sales guy who did a sales motivational message every day just like this, and people used to call just to listen to his thoughts.
This is how easy it is to lose a potential new customer when they’re deprived of basic information. This is a problem that all businesses have to deal with as everybody has to close. A professionally recorded Out of Hours telephone message can change all of this for you.