This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!
16. "Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven't reached the Sorting Hat — it's the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I'll return your call as soon as possible."
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Standard greeting with phone number: "At the tone, please record your message to [phone number]."
Share with your caller when they can expect a callback. If you return calls within 24 hours, let them know. Give them an estimate of when they can expect your call.
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41. Hello, you’ve reached [X company]. Leave a message so we can call you back as soon as our team has a spare moment.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
Website: https://www.indeed.com/career-advice/career-development/out-of-the-office-message
Website: https://www.uhcprovider.com/content/dam/provider/docs/public/commplan/tx/references/TX-After-Hours-Member-Messaging-Script.pdf
Visual voicemail on a Skype for Business desktop phone, Skype for Business app, or the Lync client for Mac.
In the side panel, under Business Hours Auto Attendant click Schedule.
[If no input, proceed to greeting in English. If other option is selected, proceed to said language greeting]
The extension user will receive a warning tone, which indicates that a caller has been answered by their voice mailbox. The user has the option to monitor the call, or ignore the alert, and allow the caller to leave a message. Once the user has selected to monitor the caller, they have the option to leave the caller undisturbed (leaving a message) or to retrieve the caller from the voice mailbox and be connected to the caller for a live conversation. Facebook Linkedin Instagram Twitter Youtube
Now that you are aware of the tips to create an efficient voicemail message, the next steps would be to understand from the examples below how you can get started.
In the side panel, click Dialing Options. Edit Business Hours Schedules for Auto Attendants
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Thank you for calling [Company Name]; we are currently closed in observance of [holiday name]. We will return on [Date] at 8 AM Eastern Time. If you would like to reach our Dial by Name Directory, please press 1. To leave a voicemail, please press 2. A representative will contact you upon our return. To repeat this menu, please press the # key. [If no response after a few seconds] Goodbye. Voicemail Greeting