Hi. I'm Kerry McCall. Many of my clients call me "The Phone Voice". Daily, I'm recording and producing the phone recordings, mesages and greetings used by businesses and networks nationwide. There's a good chance you've already heard my voice, and I'd like to have the opportunity to help you quickly get the greetings you need.
26. Hello, you’ve reached [your name]. I’m either on another call, on a top secret mission to Mars, or I’ve just stepped away from my desk for the day. Leave a message after the tone and I’ll call you back tomorrow or in about seven months.
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“Hi, you’ve reached [XYZ Company]. We can’t take your call right now but feel free to call back during business hours from [hour] to [hour], Monday through Friday. In case of an urgent query, you can contact us through our website [URL] and access our live chat.
Website: https://www.bmindfullouisville.com/practice-building-blog-1/2019/7/10/voicemail-script-for-your-mental-health-or-wellness-private-practice
5. The Urgency + Mystery Combo. Once you’ve gotten the basics of those last four scripts, you can combine examples to get even more creative.
What happens here is when you apologize and sound genuine in your tone, your prospects would understand and leave their contact details for you to follow with them.
Some research has shown that each time you leave a message, the chances of a callback go up about ten percent! Here’s how it works out: 1st voicemail = 11% callback rate. 2nd voicemail = 22% callback rate. 3rd voicemail = 33% callback rate. According to Zoominfo, the average callback rate after one call is just 4.8%.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.
-Hello. All of our operators are busy right now, but if you’ll leave your name, telephone number, a brief message, and the time you called, we’ll get back to you as soon as possible. Thank you and have a pleasant day.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
Don't lose customers after hours. Here are some best practices and sample scripts for professional auto attendant and voicemail phone greetings.
Thanks for calling ________. If you know your party’s extension, please dial it now.
Avoid background noise. Whether you have music playing in your office, or you’re sitting in a coffee shop, background noise can make it difficult for your customers to understand your greeting. Limit the noise around you when you leave your voicemail greeting.
4. Hello… pause. Hello… long pause. Who is this? long pause again Is anyone on the line?… long pause and beep sound.
The Events feature allows creating pre-planned events that override the usual schedule. These menus do not repeat weekly. Instead, they reoccur on the monthly/yearly basis.
41. Hello, you’ve reached [X company]. Leave a message so we can call you back as soon as our team has a spare moment.