Before you read this, stop and listen to the voicemail greetings for your cellphone and business line. Seriously, I’ll wait.
For the Sales and Accounts queues, it will check if the business is open and, if it is, send callers to a queue, if not it will direct them to voicemail.
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25. Hello, you’ve reached [your name], [job title] at [business name]. I’m sorry to have missed your call. Please leave your name, contact information, and reason for calling so I can get back to you promptly.
From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features. 2
What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
Most business organizations will always have a receptionist who will be responsible for receiving and transferring calls but in case you are using voicemail, then you need to know which are the ways in which you can phrase your greeting. Given below are two examples of greetings that you can use for your voicemail, one for during office hours and the other for after office hours. Thank you for calling (name of company). If you know the extension number of the person you are trying to reach, you may dial it now. Press 1 for (department). Press 2 for (department). Press 3 for the (department). Press 4 for the company directory, or press 0 for the operator. Thank you for calling (name of company). We are currently not here to take your call. Our business hours are (working hours and days). If you know the extension number of the person you are trying to leave a message for, you may dial the number now. Press 1 for (department). Press 2 for (department). Press 3 for (department). Press 9 for a company directory. If this is an emergency, please enter (after hours support number) to be connected with the after-hours support personnel.
If you will have agents in multiple queues, and would like them to be able to identify which queue the call is coming from, you can set Caller ID Prefix to a short text string which will show on the receiving handset as part of the Caller ID. For example, if this is set to SAL and a call is received from 0712345678, the handset's caller ID will show SAL 0712345678. In the Queue Timeout field, select the maximum amount of time a caller can be in the queue before they are sent to the voicemail box.
Setting up voicemail includes the following steps: Creating a voicemail greeting. Setting voicemail options on the main extension that you want to use for your Phone.com number. See Setting Up Voicemail on Your Extensions below to do this. Setting a call handling rule on your Phone.com number to forward unanswered calls to voicemail.
Good professional voicemail greeting examples. A business named Lorem Ipsum, which sells widgets, wants to leave a brief message that confirms for the listener that they have called the right business. The message would also prompt the caller to provide information needed to return the call, and throws in a nice quick promotional note.
You have reached the mailbox of the Claims Department. We are sorry that we are unable to take your call at this time, but please leave a detailed message and we will get back to you as soon as possible. We look forward to serving you. Thank you.
Great company to deal with! Made everything so straight forward and the results are fantastic! Really happy with our hold music. Great price and great product. Would definitely use them again! Thanks guys!
2. Mention Hours of Operation Upfront. Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
A good voicemail greeting is short and professional, lets people know that you’ll get back to them, and invites callers to continue engaging with a call-to-action. You should also show your personality if you’re in an industry or role that allows that. If your industry is more conservative, however, you’ll want to keep humor and personal touches to a minimum. A greeting Your name Your company A simple explanation for missing the call (e.g. you’re away from the phone or are on holiday) A rough estimate of when you’ll get back to the person An alternative person to reach out to (if you’re out of office) An alternative mode of communication (if you prefer email or text) A call-to-action such as “Leave a message” or “Send me an email at [email protected]”
Hello! You’ve reached [Natasha on the Product Development Team at LinkedPhone]. I’m not available at the moment but your call is important to me. Please leave your name, number, and the reason for your call and I’ll call you back as soon as possible. Thank you and have a great day!
Here are a few sample voice mail greetings: External. Hello, this is (your name ). I'm in today but unable to take your call now. But if you leave your name, number and a detailed message after the tone, I'll return your call as soon as possible. If you require personal assistance during regular business hours, please press 0. Thank you.
If you know the extension of the person you are trying to reach, you may dial it at any time. For a company directory, press the star key.
You have reached (Your Name) at (Your Business). We help (What Your Business Does). I wasn’t able to take your call right now, but leave your name and number and I’ll get back to you as soon as I can.