Ensure that calls are answered and that callers' needs are met. You can add greetings, set up menus, and route calls to an answering service, a hunt group, a voicemail box, or a real person. You can create a 24-hour schedule or provide different options when your business is open or closed.
In the Destination field, select IVR Menus, then New IVR. Provide a name for your IVR (eg. "Incoming"), then enable the Allow Extension Dialling option if callers should have the option of directly dialing a staff member's extension number. From the Greeting field, select an existing sound file on the PBX (if applicable), New Sound (Upload) to upload a greeting file from your computer, or New Sound (Record) to record an announcement from an existing extension. As this field specifies the audio file with the options (eg. Press 1 for sales), we do not recommend routing to this IVR without an announcement in place (Announcement: Disabled).
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3. Offer Clear Next Steps. For many small businesses, the announcement will send the caller straight to a voicemail box. But larger organizations may decide to direct callers to a phone menu or forward the call to an external destination, depending on the situation.
8. We could be in, we could be out. You could leave us a message and later find out.
"Thank you for calling Onhold Studio. Sorry our office is currently closed. Regular opening hours are 9am to 5pm, Monday to Friday. Please leave a message along with your name and phone number after the tone and we'll respond to your enquiry on our next working day."
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Great company to deal with! Made everything so straight forward and the results are fantastic! Really happy with our hold music. Great price and great product. Would definitely use them again! Thanks guys!
Thank you for calling (business name). This office is closed due to inclement weather. We're normally open from 9am to 6pm Central time. Please call back on the next business day to insure we have re-opened. If this is an emergancy, press 3 for assistance
9.) Bem-vindo a John Doe. Infelizmente, não há ninguém no escritório no momento. Por favor, deixe seu nome e número de telefone após o sinal. Vamos ligá-lo de volta o mais rápido possível.
-…and I’ll return your call as soon as possible. I would have answered, but I was already on the phone with Bill Gates—I swear.
-Hi, this is ______. I’m sorry I can’t answer the phone right now. Leave a message, and then wait by your phone until I call you back.
33. Howdy, you’ve reached [X company]. We’re at this time closed to celebrate [X holiday], but we’ll be aid on [X date]. Please toddle away your title, quantity, and a short message so our team can receive aid to you after we return.
We'll take you through the five most professional voicemail greetings. This will include how to structure different parts of your voicemail, as well as things to avoid.
6. Don’t Overthink, Just Keep it Short and Relevant. The main point that we want to drive home with this article is that you shouldn’t overthink your business voicemail greeting. Just keep it short, and state the relevant information. If you have enough time, tell a joke or share a little more.
On the Basics page, enter the following information, and then click Next. 4
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
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