For When to Forward or When Not to Forward, select a Business Schedule and Holiday Schedule from the drop-down menu. 10
Here, the ophthalmologist is not in a position to receive a call. However, he/she makes sure the patient’s need is addressed.
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When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
When using mobile numbers, we recommend setting Call Confirm to On. This feature prompts the receiver to press 1 to accept the call, which prevents the mobile phone's voicemail or out of service error messages from interrupting the call flow.
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When using mobile numbers, we recommend setting Call Confirm to On. This feature prompts the receiver to press 1 to accept the call, which prevents the mobile phone's voicemail or out of service error messages from interrupting the call flow.
If your recording is vague, confusing, or drags on, customers will lose interest and hang up the phone instead of leaving a voicemail message. To help you create an effective after hours announcement, here are some best practices and sample scripts you can employ.
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If you choose Selectively Forward Calls, create a rule by clicking Add When to Forward or Add When Not to Forward. 8 9
75 Auto Attendant Script Examples. You probably already know that as the first point of contact with both existing and potential customers, an auto-attendant is a vital part of your business and your brand. Whether customers are calling with questions about how to purchase your product or service, or are calling to find a solution to a problem
If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.” Set Up Your Voicemail Greetings
In the side panel, beside General Settings, click Manage.
There are two ways to add a greeting for the Auto Attendant. You can upload an already recorded sound file or record it on the go by calling the Auto Attendant's number or extension and pressing *5 followed by PIN when prompted from any device or cellphone.
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800-555-1212If this is an emergency, please call my answering service at 1-800-555-1212. The answering service is operational 24-hours a day, seven days a week. Alternatively, please leave a detailed message explaining the reason for your call after the sound of the beep and I will return your call as soon as possible. Thank you.
4. Waiting Message. What callers hear when they enter the waiting queue. Sample Scripts: “All of our agents are currently busy. Please hold and we will answer your call as soon as possible.”