As Dan tells us, "This is the only strategy I’ve ever seen consistently work—but when they call back you'd better have a question ready!"
The first impression your customers hear should be a great one. So, make a great first impression with professional greetings to welcome your callers.
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From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features. 2
If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
Give your callers something to talk about with their friends and colleagues. Give your callers something that would make them want to tell their friends to call and listen to your greeting. Give your callers something to smile about. Give them something to think about. Give them something creative. Something smart. Something…you. “Hi, it’s Bob Johnson. I’m either away from my desk or on another line. Please leave a message and I’ll get back to you as soon as possible.” “Hi, it’s Mary. Today is Monday, and I’ll be in meetings until 11am and then on sales call until early afternoon. Please leave me a message and I’ll return your call then.” “Hi, it’s Jane. I can’t get to my phone right now. But if you leave me a message I’ll call you back as soon as I can.” “You’ve reached John’s voicemail. I’m away at the moment, so please leave me a message. If you need immediate assistance, press zero for the operator.”
Custom Greeting—Upload an audio file, or record a greeting using the recording function.
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Your voicemail messages are now ready to be created just the way it is needed to be to tap your prospect’s attention for long. Key Takeaways: Voicemail messages are important, they solve the basic issue of not missing out on any leads.To create the best voicemail messages for your business you shouldn’t use standard statements, you should use relevant information and moreWe also covered the voicemail message examples you can get started with
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Categories Additional Voicemail Scripts Business Voicemail Greetings Download the Rate Price PDF Free Voicemail Greeting Scripts General How do I create a custom voicemail greeting? How do I set a custom voicemail greeting on my Android phone? How do I set a custom voicemail greeting on my iPhone? Mailbox Greetings On-Hold Messages Welcome Messages What is a good business voicemail greeting?
The thing with voicemail is it can be really handy when it comes to catering to your prospects when you are not available after work hours.
25. Hello, you’ve reached [your name], [job title] at [business name]. I’m sorry to have missed your call. Please leave your name, contact information, and reason for calling so I can get back to you promptly.
The above section details types of phrasing to avoid; however, it doesn’t detail what users should NOT say on their greeting. Though this is a bit loaded, as there are hundreds of combinations of things one shouldn’t say, there are some key components users should ALWAYS avoid. a. Forget About Slang: You should strive to be as professional and welcoming as possible in your greeting. While this may steer you towards using slang, in an attempt to make callers comfortable, it’ll most likely work against you. As a professional, your demeanor, tone, and speech should be clear cut and well articulated. Using slang undercuts this and works against you. b. Don’t Even Think About Profanity: This is a no-brainer. Never, under any circumstances, curse in your greeting EVER! c. Keep Your Sentences Clean, Don’t Ramble: Introduce yourself and give your caller specific direction. Avoid long diatribes detailing tangent thoughts. Keep it simple and quick. d. Always Return Your Calls: It’s important for callers to feel they are valued. Nothing dissolves this quicker than a greeting that doesn’t stress this. For example, “I’ll call you when I can,” “If I don’t return your call, please call back”—these phrases are terrible and completely destroy any good will you may have with a caller.
The voicemail greeting is an important element of your business’ phone system because it is often the first impression of your business that customers will have. Creating a really good voicemail greeting is a unique opportunity that you can use to impress customers by putting your best face on, while increasing the chances that you’ll retain their business in those times when …
3. Provide other ways to contact you or get information. Are there other ways your caller can get information about your business or contact you? Consider including your website or an email in your after-hours greeting.
*Use the word “with” instead of “to.” It sounds more positive. You want to talk “with” the person, not give them a “talking to.” It’s a subtle difference, yet it keeps the message positive.
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