To improve a a business voicemail greeting, keep these eight rules at the forefront of the creative process: Avoid turning customers off with overused and impersonal phrases like “your call is very important to us..." Avoid leaving customers unsure by not immediately telling them the business, department, and/or person they’ve reached. Avoid leaving customers confused with too many details and complications; just keep it simple. Avoid messages longer than 25 seconds. Do apologize for being unavailable at the moment. Do invite the caller to leave a message. Do tell the caller when they can expect a return call and actually follow through within that timeframe. Do tell the caller about any applicable alternative options of contact and information- website, live chat, email, social media, or emergency numbers. Voicemail Greetings 101
2. Offer clear options. For many small businesses, the phone announcement will typically send the caller straight to a voicemail box. For larger organizations, you may decide to direct callers to a phone menu with options or forward the call to an external destination.
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17. “Hi, you’ve reached [your name, the office of X company]. We’re closed until [date]. Please leave your name and phone number and someone will return your call ASAP. Have a great [New Year’s, Fourth of July, day].”
Yes, you can be charged. This depends on the service. For example, Spectrum’s Voice Residential Services Price Guide charges $3.95 for voicemail.
06Hi, you’ve reached the offices of [your company/name]. I will be out of the office between [dates] and [date]. You can reach me on my private cell [your number] if this is an emergency. Alternatively, you can call me when I get back to the office or leave a brief message.
14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.
After-Hours Message Script (Formal) Thank you for calling [company name]. Our offices are currently closed. For online services and more information, visit our website at [website URL]. To reach an agent, call us during business hours, Monday through Friday, 7 a.m. to 7 p.m. Or wait on the line to leave a message.
Good professional voicemail greeting examples. A business named Lorem Ipsum, which sells widgets, wants to leave a brief message that confirms for the listener that they have called the right business. The message would also prompt the caller to provide information needed to return the call, and throws in a nice quick promotional note.
Create a new schedule—Create a new name for the schedule and select the business hours. Edit Business Hours Menu Options for Auto Attendants
Here are 5 sample business voicemail greeting scripts that will leave a positive and personable impression on your callers.
You've reached Wainwright Packaging. We are currently closed and will re-open at 8 am tomorrow. For our office locations, press 1. To track a package via Fed EX, press 2. To track a package via UPS, press 3. To track a package via USPS, press 4. For after hours support, press 5. To leave a voicemail, press 6.
The bottom line is that a business’s situation is likely to change often and rapidly, each of which need a unique and applicable voicemail greeting to cover the circumstances and timeline. For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
3. And instead of using the phrase "I assumed," use the phrase "my understanding was." "The phrase 'I assumed...' has a very negative connotation, and people will view it as you jumping to conclusions without sufficient evidence.
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
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