Sounding professional on the phone is extremely important for a variety of reasons. It is especially important if much of your business is conducted over the phone. In this case, it is essential that you know how to maintain professionalism, since it will give a good impression of your abilities and skills.
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15. “Hi, Thanks for giving us a call! Sorry, but we are closed right now. Please leave us your name, number and the best time to reach you and we’ll get back to you within the day. Thank you.”
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Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
Good voicemail greetings should include your name and/or company, your reason for missing the call or an apology, and instructions for leaving a message. Use Emojis in your Business Communications? Than Check Out These! Why Analytics Are the Hot Topic at This Small Business Conference How Zoho Bookings Helps Your Business Grow What Can Small Business Learn From the Rich and Successful? 5 Tips for Building a Great Website for Your Business The A to Z of Business Telephone Systems Annie Pilon is a Senior Staff Writer for Small Business Trends, covering entrepreneur profiles, interviews, feature stories, community news and in-depth, expert-based guides. When she’s not writing she can be found on her personal blog Wattlebird, and exploring all that her home state of Michigan has to offer. Small Business Trends is an award-winning online publication for small business owners, entrepreneurs and the people who interact with them. Our mission is to bring you "Small business success, delivered daily."
Mailbox greetings play when a caller reaches a user's mailbox. There are two greetings: one that plays when the user's phone is busy and the other when they don't answer or when they have their phone in Call Forwarded Always to voice mail. The default no-answer greeting plays a message recorded by the user. A typical user-recorded greeting would identify the user and inform callers that they are unable to answer their call� example: "Hello. You have reached John Doe. I am in today but missed your call. If you would like, please leave your name, telephone number and message at the sound of the tone and I will return your call as soon as possible. Thank you."
212-555-1212Thank you for calling [LinkedPhone – The Work From Anywhere Business Phone System]. Our office is closed until [Monday, January 25th for the holiday weekend]. If your call is urgent, please contact [Anya at 212-555-1212 or [email protected]]. Otherwise, please leave a message and we’ll get back to you as soon as we return. We value your call.
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When you want callers to leave a message, make sure your voicemail greeting indicates that. Be sure to keep your greeting short and direct, and include the info you want to capture.
7.) Bienvenido/a a John Doe DE, su especialista en muestras de productos. Si desea realizar un pedido, por favor, utilice el proceso de gestión de pedidos a través de nuestra tienda online www.johndoe.de. Esperamos su pedido. Para cualquier otra consulta, por favor, contacte con nuestro departamento de atención al cliente por correo electrónico [email protected]. Le contestaremos lo antes posible. Gracias por su llamada.
If the mailbox is NOT setup, the fixed system message, "I'm sorry, the person you're trying to reach is unavailable at this time" plays instead of the personal greeting and the mailbox number plays instead of the mailbox name.
Hi, you’ve reached (name)’s answering machine. He/she is not in right now, but I’m totally open for suggestions.
I do read and respond to comments shared in the comment section at the end of the lesson. That is the best place to interact with me and others in the Confident English Community. Feel free to share your voicemail example or ask a question below.
Get voicemail service with your choice of 1-800 number or local phone number and make calls with your business number as caller ID. CloudNumber is a professional voicemail phone service easily managed through your smartphone. Personalize a greeting for your business to answer and send your business calls to you, your team, or simply take a message.
Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.
Image credit to Far Reach Inc. http://www.farreachinc.com/blog/far-reach/2015/01/08/ho-ho-oh-how-to-create-unforgettable-corporate-holiday-greetings