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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.

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Your voicemail greeting is an overlooked marketing opportunity if all you’re using it for is to give instructions to the caller for what to do after the beep. Here’s a news flash: they already know what to do!
Making an outline of the call flow and writing out scripts for each phase and menu in it can help ensure that there are no gaps in the process from start to finish. This way, callers can reach the voicemail recording in the first place. .

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Don’t include the date unless it’s completely necessary. 16 of the messages I heard last month had the wrong date—one of the messages had a date over 2 months old!
You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.

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7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
Is it fair to say this isn’t a great voicemail marketing strategy? Do you listen to any of those messages? Does anyone?

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Business Closed Message. Thank you for calling the ABC company. Our office is currently closed. Our operating hours are 9am to 6pm Eastern Time, Monday through Friday. To leave a message, press 1. Smaller organizations may want to avoid routing voicemail messages to multiple extensions or …

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Basic voicemail message for individuals use. Basic voicemail message for individuals use.

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    6. Keep Your Recording Up to Date. If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion.

    You can add additional toll free or local numbers to your existing account at any time. You might want to use different phone numbers on your various marketing and advertising campaigns to track calls and ROI. Cost: $4.99/month per number.
    39. Hi, this is [your name]. I’m not at my desk right now, so leave a message and I’ll call you back within 24 hours.

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    “People often assume the voice mail lives on the phone when in fact it lives in the carrier's server. Verizon Wireless spokesman Paul Macchia said the company has a deal with CBW Productions that allows customers to save greetings or voice mails to CD, cassette, or MP3.”

    Check your team members’ status so you know who is currently online, on the phone, or available for call transfers. You can also manage your own status in real-time. Cost: Included for all users on the Office plan.
    Voicemails can give an important message or inform the caller about the receiver's status. Thus, it is important for you to be clear while recording such messages. Here are a few examples of voicemail greetings to get an idea about appropriate messages that can be recorded the next time you leave your house or desk.

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    Users often don’t invest enough time into their messages, resulting in incomplete, unprofessional, or otherwise under-whelming greetings. Sure, crafting a greeting doesn’t sound all that complicated; however, there are a number of pitfalls users can fall into—i.e. informality, terseness, sincerity, lack of direction, and more. While none of these sound too catastrophic, they are often interrelated. As such, they tend to worsen any problem. For example, humor can cause informality, worsen ambiguity, and weaken sincerity. That being said, users should strive to avoid ALL these pitfalls.

    Will prospects even listen to my message, or will it just be deleted as soon as it's received? If my message is heard, what are my chances of getting a response? Shouldn't I just focus on email and forget sales voicemails altogether?
    20. “Hey there! Thanks for calling [company]. We are unable to answer the phone right now but will get back to you right after the holidays. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. Please be sure to leave your name, phone number, and a brief message to let us know the reason for your call. Thank you and have a great day.” Available even during holiday emergencies? Let your callers know via your voicemail greeting.

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    For many businesses and professionals, your voicemail greeting is going to be the first point-of-contact for your customers. This is especially true for service businesses, who often rely on their voicemail to collect information from interested parties.

    Don’t be too hard on yourself. Chances are, that voicemail that you’ve recorded and deleted thirty times has been just fine. Your main goal is not to get in the way of the caller leaving a message, which is exactly what can happen if you overthink it or drone on too long.
    Here, the ophthalmologist is not in a position to receive a call. However, he/she makes sure the patient’s need is addressed.

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Or say that your brand is on a holiday, you can’t miss out on leads because you know their value on your business.

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Do me a favor though please. So I’m not bothering you anymore, could you please give me a quick call and just give me an update so I know what direction you’re moving in?

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Your business’s voicemail greeting could be a potential customer’s first impression. Learn how to record an excellent greeting here! Click To Tweet

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