Really think about it – You’re out of the office, it’s after business hours, or you’re otherwise indisposed, whatever the case may be, your voicemail is now tasked with representing you (and/or your company). No pressure, right? Your voicemail message is a platform that represents you to callers; therefore it’s ABSOLUTELY crucial that your message is perfect.
Five out of every six phone calls go straight to voice mail. If you‘re in sales, or business of any kind, you know how frustrating this can be.
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This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!
"Dear [Prospect's Name], this is [Your Name]. On [Date of Last Contact], I contacted you about [Reason for Previous Call] and as I haven’t heard from you, I can only assume you're either, one, not interested and I’m simply clogging up your voicemail with annoying spam messages; or, two, you desperately want to contact me, but you’re trapped under a fallen filing cabinet and can’t reach your phone. Please let me know which one it is. I'll gladly send help if it's the latter. Just call me back at [Your Phone Number]. Thanks for your time!"
Use a Professional Sounding Email Address You might be tempted to use a free email account for your business so you can save money. I'm talking about the ones you can get one from Yahoo, Google, MSN (hotmail), and Inbox, to name some of the most popular services.
My ass and I are out for a walk. So as soon as I can get my ass back in the house, I’ll give you a call. Leave a message till then.
First you need to know how much time your phone system or provider allows for the duration of the greeting. Some are 30 sec some are longer. Then you need to have a few ideas of what you want to say, or ask your callers.
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True emergencies - such as extraordinary weather - should be addressed in your voicemail if it impacts your business. Thank you for calling the Carona Surf Shop. We are currently closed due to the inclement weather. Our normal business hours are Monday through Saturday, 10 am to 9 pm. Please visit www.caronasurfshop.com to order merchandise and to check our schedule during the hurricane.
Or maybe you’ve heard the voicemails that seem to catch the caller entirely off guard. You can hear them chewing, taking a sip of water, or the classic, “Oh, um, hi.”
Hello. Oh hi, how are you? It has been so long. How have you been? We have to meet this weekend. How about I call you around… beep.
05You have reached the offices of [your company/business]. Unfortunately, we are currently closed. We are usually open between [hours] [days] and closed on [days]. Please leave us a message with your details and we will get back to you when the office opens. You may hang up after leaving your message or press the [key] for other options. Thank you for your call. This after-hours voicemail greeting lets callers know how to do business or communicate with you outside normal business hours. You may also like 6 How to Ask for a Raise Email Templates to Get Your Point Across
7. If you're wondering if you should go to a meeting because you're afraid it'll waste your time, ask, "Is there an agenda?" "If I had a dollar for every meeting I've sat in that could have just been an email, I would probably live in a bigger apartment.
"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."
You’re cross-launched to the Calling Admin Portal where you can generate an auto attendant report. For more information, click here.
43. Hello, this is [X company]. We’re not able to take your call at the moment, but please leave a brief message so we can get back to you shortly.
6. Prove your attentiveness to voicemail: “Good morning. You’ve reached the voicemail of [your name]. Today is [date]. Please leave me a message with your name and contact information.