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Just because it’s your business voicemail, doesn’t mean you have to sound like a robot. It’s important to make sure your callers know you’re actually human, and injecting some fun and wit into your greeting is the perfect way to say cue Scarlett Johansson voice I’m Samantha, and I have empathy.
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1. Personal Business Voicemail Greetings. Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.)
This is a great resource to learn how to set up my own voicemail. Thank you very much, Annemarie.
Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
Hi, you’ve reached (name)’s answering machine. He/she is not in right now, but I’m totally open for suggestions.
5. If your claims adjuster is truly MIA, escalate it. If multiple days pass without a response or your request is urgent, you should ask to speak with a supervisor who can address your concern.
Assign the number you want to forward calls to. If you have chosen Always Forward Calls, click Save.
Bonus Tip: If you find that people get cut off before completing their message, call your cell phone carrier and for a couple dollars a month, you can lengthen the time people have to leave you messages.
No answer at (Member’s phone number). Voicemail message left explaining purpose of call and if Member has questions, to return my call at (insert Care Manager phone number or for Behavioral Health outreach calls, insert 24‐hour Nurse Advice Line at 1‐800‐535‐9700).
Don’t rush. It’s important to speak slowly and clearly when leaving your next voicemail greeting. Have you ever called someone and the message sounds like one big word? Don’t be that guy. Pronounce your words and take pauses between your sentences
Recording All Calls (Disclaimer) Thank you for calling [agency name]. This phone call may be recorded for training and quality purposes. After-Hours Greetings. A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon.
Rehearse or write down your message before recording it. Remember that old saying “practice makes perfect?” It’s certainly true when it comes to creating an electronic greeting. The more you’ve rehearsed, the easier the message will be to restate. If you don’t have time to practice, writing down the greeting before recording it – and then reading it aloud from the paper – may help you stay focused on the correct wording.
2. Professional voicemail greetings for your business cell phone number. It’s a good practice for each of your team members to have their own personal business phone numbers.
Call 800-201-4099. A representative will ask you a series of questions to verify your identity, and then will reset your PIN for you.
For Calls From, select Any Number or Selected Numbers with at least one option from the following: