There's no single best way to craft an after hours greeting. The most important point is that you equip your customers with what they need to know, and give them an avenue to contact you, whether that's through voicemail, email, or other channels.
After this brief wait, let us know how we can best serve you. No matter your needs, we are dedicated to exceeding your expectations. Thank you for your patience during this brief delay.

For many small businesses, the announcement will send the caller straight to a voicemail box. But larger organizations may decide to direct callers to a phone menu or forward the call to an external destination, depending on the situation. These options can include: Listing individual voicemail boxes for different departments or employees. Forwarding calls to a professional answering service. Giving callers an option to connect to an after hours or emergency support line. Directing calls to a personal cell phone. Presenting menu options for additional recordings about office locations, ongoing promotions, and other information.
Random facts could include their favorite movie, vacation spot, candy, or television show. Regardless of what you choose, it will surprise your caller and more than likely make them leave a message if they were considering hanging up.