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If a call happens outside normal business hours, you can create a specific auto-attendant that’ll handle those calls with an alternative greeting message and menu options. An auto-attendant is an excellent option for businesses with regular working hours, but you might need a more robust solution if you plan to offer 24-hour service.

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1. State Your Business Name. The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line.
4. Give them a realistic expectation: “Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.” .

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Hi Sam, this is Joan. I couldn’t make it to the meeting this morning and I was hoping you could *fill me in*. Feel free to give me a call when you have a free moment. Thanks.
Sometimes a little humor is the perfect tactic to break through a prospect's defenses and get them to call you back. This script adapted from Michael Freer will make your leads chuckle and be much more inclined to respond.

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For each assigned function, enter additional information or phone numbers and extensions to transfer calls. Edit a Greeting for a Business Hours Auto Attendant
Don't lose customers after hours. Here are some best practices and sample scripts for professional auto attendant and voicemail phone greetings.

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4. Press # repeatedly until prompted to enter a Technician's function code.

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6. SMILE. Okay, this one isn't actually a phone greeting, but a smile will make every greeting better. People are programmed to mimic the mental and emotional states of those around us, and we can hear whether or not the person on the other end is smiling.

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    Mom… Dad. I know you are mad that I’m never home to take your calls. So, as a solution to this, I think you guys should give me an early birthday present: a cell phone. beep.

    Before you record your professional voicemail message, take a quick peek through these examples for some inspiration:
    “Hello, you’ve reached the confidential voicemail of Dr. Barb LoFrisco, CounselorBarb, a licensed mental health counselor, licensed marriage and family therapist and sex therapist. You may press # to bypass the remainder of this message. If you’d like to book an appointment, you can do so by using the “Schedule Appointment” button on the front page of my website, counselorbarb.com. If this is an emergency, please hang up and dial 211 for the crisis center or 911 for medical personnel. I am currently on the phone or in session, so please leave me a message. Your call is very important to me and will be returned within 24 business hours. If you are a current client please remember my 48 hour cancellation policy. Thank you for calling and I look forward to speaking with you.”

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    Website: https://courteouscom.com/industries/finance-and-insurance/claims-adjusters/

    2. Allow insureds to text photos and videos to claims handlers. Without text messaging, sending photos to adjusters always comes with some headache, whether it is trying to format and attach to an email or downloading an unwanted app on their phone.
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    The best part about this visual voicemail app is that it can send you voicemail alerts even when your phone is off or out of network coverage. This works well in tandem with the PhoneFusion ONE

    Every system is different. Let us know what file format you require your recordings in and we'll deliver them ready for upload into your cloud or on-premise system.
    State your name clearly so the caller knows they have the right number. 3 of the messages I heard last month were missing his/her name.

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    Website: http://www.sideroad.com/Business_Etiquette/what-to-say-on-your-voice-mail.html

    Do you ever get those voicemails that sound completely unprofessional? There’s a long pause before the person starts talking, and even then it’s usually a questioning, “Hello?” They aren’t sure if they’ve reached a real person or a voicemail. Another pause, then a lengthy message that never gets to the point.
    Hi, you’ve reached (name)’s answering machine. He/she is not in right now, but I’m totally open for suggestions.

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For many small businesses, the announcement will send the caller straight to a voicemail box. But larger organizations may decide to direct callers to a phone menu or forward the call to an external destination, depending on the situation. These options can include: Listing individual voicemail boxes for different departments or employees. Forwarding calls to a professional answering service. Giving callers an option to connect to an after hours or emergency support line. Directing calls to a personal cell phone. Presenting menu options for additional recordings about office locations, ongoing promotions, and other information.

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Creative and Memorable Voicemail Greetings That Will Help You Stand Out from the Sales Crowd

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To set up your voicemail, press *98, *68, or #55 (varies by location) from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.

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09Hey, I’m available right now but can’t find my phone. Kindly leave a message and I will call you back as soon as I get it. This cute message will help your callers know you aren’t close to your cell phone. They’ll be reassured that once you get their message, you’ll call them back.

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