“Hello, you’ve reached [X company]. We can’t take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.” “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.” “Hi, you’ve reached [company]. We’re available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you’d like us to call you back, please leave your name and number after the beep.” “Hello, you’ve reached [company]. If you’re looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we’ll return your call straight away.”
Here’s a simple fact. If you don’t leave a voicemail, you aren’t going to get a call back. Still, a lot of salespeople don’t leave voicemails, assuming their call won’t get returned, or the prospect won’t listen anyway. But what if they’re wrong? What if the prospect does listen and does call back? Or, what if after a few voicemails they decide you might be the service provider they need? We can assure you that if you aren’t leaving a message, then your prospect won’t know who you are, why you called, or what you have to offer them. And we could be wrong, but if you plan to make a sale, you probably need to talk to your customer.
