1. Eliminate voicemail and phone tag. Adjusters spend significant time in their day listening to and leaving voicemails and then waiting for insureds to return their calls.
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“Hi, this is [name]. I’m either on another call or am away from my desk. Please leave your name, contact details, number and your reason for reaching out and I will get back to you as soon as possible. Thank you for calling.”
This feature allows you to record incoming calls which is great for training or quality control purposes. Call recording saves your recorded phone calls as audio files and stores them in your online management portal. Cost: $5/month.
If you’re using something similar to the ones above, you’re missing a strategic advantage that would be memorable, impactful, and potentially valuable to your callers.
If you have an assistant, include their name and contact information in your greeting. If you have a hard time delegating tasks, this is an excellent way to start building it into your processes.
* Every second a new spam number or robo call number starts up. Our call blocker updates multiple times per day to block a new robo call number the second it appears.
25. "Hello! Thanks for reaching out to [company]. We're closed today for the holiday, and will reopen tomorrow. If you leave your name, number, and a brief message, we'll give you a call when we're back in the office. Thanks again, and have a great day."
Open your phone’s voicemail app, then tap (or in some cases, tap and hold) the message you want to save. You should be presented with a list of options; the save option will usually be listed as
Website: https://www.verizon.com/support/residential/homephone/calling-features/voicemail
2. Mention Hours of Operation Upfront. Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
Of course, your phone rang because someone wanted to get in touch. They got your voicemail because you were busy or just not there. If you section off a block of your day to check voicemails, let the caller know so they can expect a time for you to return their call. People will leave more details if they know someone will check it later.
You have reached the , Strategic Air Command Nuclear Missile Storage Facility. We are unable to come to the phone right now. At the tone, please leave your name, number and target or list of targets and we’ll launch as soon as we can. And have a nice day.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
Some phone systems allow employees to specify a primary greeting and set secondary messages to cover absences or vacations. When creating an individual voicemail greeting, clearly identify yourself, your role, and your company, and let the caller know when you will be able to return their call.
In the side panel, under Holiday Auto Attendant click Schedule.
4. "Hello, you've reached [your name and title]. I'm currently out on parental leave until [date]. In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address].