This is a tactic we picked up from Jeff Hoffman and it works because it makes you more memorable and makes your messages seem genuine and less rehearsed. Give it a try and see if it will work for you too!
Add special call routing rules when closed. Send your callers to other destinations such as a special voice mailbox, phone number, or a different menu of options outside of normal business hours. Now you can be sure callers are properly taken care of even after hours. Get hours of operation
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24.Hello, you’ve called [X company]. We are currently unable to take your call. Please visit our company website at [company website URL] to speak to chat with a representative, or email us at [X email address]. If you’d like us to call you back, please leave your name and phone number, and our team will get in touch with you within 24 hours.
Some people try to get really fancy with their voice mail greetings and they will put the current date on their message. This requires you to update your voice mail greeting daily. This level of customization is completely unnecessary and often leads to problems when the user forgets to update the actual date itself. However, updating your outgoing voice mail message to reflect a particular season or holiday can be a nice touch as long as you remember to change it accordingly.
Hello, you have reached X. I’m going to be out of the office until Y. Please leave your name and number so I can get back to you.
Now that the importance of having current and applicable voicemail greetings has been established, the big question of how remains, right? How does one create this stellar voicemail selection and improve their business voicemail greeting?
My wife and I can’t come to the phone right now, but if you’ll leave your name and number we’ll get back to you as soon as we’re finished.
Pro Tip: Avoid using a monotone voice when you record a voicemail greeting for a virtual answering system. You want your customers to be engaged and feel welcomed, not like a burden.
Make sure to keep your voicemail greeting fresh and new. In fact, updating your voicemail regularly will ensure that people actually listen to your message. Anytime you are on vacation, at a conference or other industry-related event, change your greeting to reflect where you are at.
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."
You might also consider giving them the option to skip your voicemail message completely by pressing another key (again, check with IT). You also want to make callers aware what you will return their call, instead of telling them that you will try to return their call--and let them know when you are likely to do it, if possible. If necessary, provide additional or emergency information in your voicemail greetings. My dentist, for example, lists his cell phone number for emergencies.
Many people expect adjusters to call them back same day and get very put off by repeatedly getting a voicemail. Multiple calls and voicemails aren't going to make an adjuster more eager to call you back either. If your adjusters’ response isn’t as quick as you’d like, understand that they probably just have on their plate.
Different businesses may require different types of greetings. This is the ultimate list that can work for a wide array of company messages.
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Check the Enable extension dialing without requiring a menu item check box to allow callers to directly dial an extension at any time.
In the side panel, click Dialing Options. Edit Business Hours Schedules for Auto Attendants
On-hold music or a custom message keeps your callers engaged while they are being forward or transferred to an extension. You can also upload a recording advertising your business's products and services.