4. Waiting Message. What callers hear when they enter the waiting queue. Sample Scripts: “All of our agents are currently busy. Please hold and we will answer your call as soon as possible.”
Home Store Archive Meet Todd MENU Home Store Archive Meet Todd Make a Positive Impression With Your Personal Voicemail Greeting Click here to print Share Prefer to Listen? Play Audio Version http://littlethingsmatter.com/wp-content/mp3/03-08-10.mp3
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Pro Tip: Smile while you’re recording your greeting and your voice will sound pleasant.
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!
Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency.
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Keep callers engaged while they are on hold or waiting to be transferred. Make custom announcements or sales while your callers are waiting to speak to you.
Website: https://www.inc.com/drew-hendricks/15-phrases-you-should-start-using-today-to-sound-more-professional.html
6. Make It Pronounceable and Memorable. With so many people conducting business via the tiny screens of their mobile devices, misspelling an address is common, even if it’s something that would generally seem easy to spell.
1. State Your Business Name. The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line.
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8.) Benvenuti al Servizio Assistenza della John Doe. Purtroppo, tutte le linee sono occupate al momento. Si prega di lasciare un messaggio dopo il segnale con il vostro nome e numero di telefono. Vi richiameremo al più presto possibile. Vi auguriamo una buona giornata.
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On the Phone tab, click the voicemail icon below the dial pad, and then click Change Greetings. Skype for Business calls your voicemail and guides you to record a personal greeting. When asked to press a number, pause on the phone/mic icon and click a number under the DIAL PAD tab.