3. How Long Should My Business Voicemail Be? If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.
a standard greeting as per Option 6, followed by the leave-message tone, and then silence.
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Give everyone on your team their own employee extension and set up department extensions to ring multiple phones in a flexible structure to connect staff working from multiple locations.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
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To allow callers to dial an extension without a menu prompt, check the Enable extension dialing without requiring a menu item check box. 7
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
Sure, web enquiries, social media and email have their place, but the telephone still remains the primary point of contact for many customers. Professional telephone etiquette can impact a positive first impression, which more often than not, influences the caller’s behaviour and actions towards your business.
Mark Christiansen has been the trusted voice of many Fortune 500 Companies, and thousands of small businesses for voicemail.
3. “You’ve reached [company name]. We can’t take your call right now, let us call you back! Please leave us your name, number, the reason for your call and the best time to call you back – we don’t want to miss you again. Talk to you soon.” Let your callers know that you don’t want to miss the chance to speak with them by asking for a convenient time to call them back.
Don’t leave customers and colleagues on edge. If you say you’re going to call them back, follow up. If you tend to fall behind in this area, encourage them to email you or reach out in another way. Better yet, learn how to forward voicemail to email so you can access the message anywhere.
6. Vacation Voicemail Greetings. Hey, this is [your name] at [X company]. I am actually on a break at the moment, on the other side of the world! Please direct all phone calls to [alternate contact name] at [phone number] and emails to [X email address].
Check your team members’ status so you know who is currently online, on the phone, or available for call transfers. You can also manage your own status in real-time. Cost: Included for all users on the Office plan.
Feel free to add a personal touch to make your voicemail message fun and interesting. Clients will feel reassured when they know their messages have been received and you will get back to them.
Home Store Archive Meet Todd MENU Home Store Archive Meet Todd Make a Positive Impression With Your Personal Voicemail Greeting Click here to print Share Prefer to Listen? Play Audio Version http://littlethingsmatter.com/wp-content/mp3/03-08-10.mp3
Hey guess who this is? You guessed it. Guess what you have to do now? You guessed it.
A voicemail and voicemail greeting are two different things. A voicemail serves to leave a message and contact information to an individual or business. A voicemail greeting serves to welcome those who call while you are out, encouraging them to leave a message and contact information. A well-crafted voicemail greeting also serves as a tool where one can leave a good first impression.