3.) Welcome to John Doe. Currently we can not answer your call personally, or you are calling us outside of business hours. Please leave us a message with your name and telephone number - we will call you back as soon as possible. Thank you and good bye.
On the Menu page, under both the Business Hours and After Hours tabs, use the drop-down to assign each keypad number to their function. Click Next.
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Sound professional when your customers call your business number with a custom greeting and voice menu options. Keep your business running after hours with a special greeting, call forwarding, and business voicemail.
Record announcements for the business hours and after-hours menu of the Auto Attendant from either a Nextiva or non-Nextiva phone. These announcements greet callers and provide them with a menu of options. NOTE: For information on uploading audio recordings to the announcement repository, click here. From a Nextiva phone: Dial 9999.
4. Save and delete messages. Voicemails will be deleted if the auto-save period is reached. The auto-save period can be from 14 to 30 days, depending on the type of voicemail.
Adam Boalt, CEO of LiveAnswer, a provider of phone support services for small and midsized businesses, puts the voicemail abandonment rate at between 50 percent and 75 percent, depending on the type of business.
What kind of company do you run? A law firm may prefer more formal business voicemail greetings than a trendy retail store, for example.
Set the days during which your holiday auto attendant operates. You can assign a holiday schedule created previously, or create your own holiday schedule for the auto attendant.
1. Thank Them or Apologize. The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called.
Website: https://www.wowforbusiness.com/docs/wow/product-support/voicemail-instructions.pdf
The simple truth is that you need to be more aware of what you’re leaving for other people to hear. Sure, this doesn’t always register as a priority for users, but it’s never too late to reassess your greeting. a. Reading/Speaking in the Imperfect Tone: Tone is absolutely everything. Users don’t want to come off as being too nice, as it sounds insincere, or being too terse, as it can be interpreted as being rude. That being said, striking the right balance is absolutely essential. Your greeting exists as its own entity, and therefore, it should NOT rely on callers’ familiarity with you. Instead, it needs to appeal to the masses. As such, your inflection, i.e. the way you state your name and directions, needs to be both welcoming and firm. b. Injecting Humor & Insincerity: While humor/light heartedness can be welcoming, it can also convey a sense of informality, insincerity, and ultimately unprofessionalism. Why, because you’re not there to lend your humor or to contextualize. Instead, you’re assuming the caller has a working knowledge of your personality to ground the message. Though this might not sound like it’s all that terrible—it can be detrimental. As stated above, one should NEVER rely on a caller’s familiarity with you. Instead, aim to appeal to the masses. Humor is ultimately subjective, meaning not everyone has the same tastes; therefore, someone is bound to be turned off by a quirky or off-color remark. While implementing a light-hearted or even tongue and cheek tone can work, it’s just a really bad idea.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP.
In this quick guide, we’ll take a look at what makes a good business voicemail greeting, breaking it down into the elements that every voicemail greeting should contain.
Website: http://www.sideroad.com/Business_Etiquette/what-to-say-on-your-voice-mail.html
Do you have a landline at work? Make sure that all your phones, personal and business, have good clear, professional English voicemail greetings.
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting: