Home | Directory | News | Newsgroups | Tools | Resources | Glossary | Site Map Featuring Voice Mail Information, News, and Resources Voice Mail Services | Voice Mail Systems | Voice Mail Related | Free Voicemail Sample Greetings Sample Voice Mail Greetings A Word About Recording Your Greetings Your voicemail greeting is very important as it can be the first contact people have with you or your company. Your greeting should let the caller know who they have reached, what your status is (out of the office, in the office but in meetings, etc), when the caller can expect to receive a call back, and instructions on what to do if the call is urgent. If you have set up a personal operator, you can direct your callers who need to speak to someone immediately, to "Press 0" to be connected to one of your assistants or colleagues. Another way to make sure that your callers are informed while you are out of the office is to use a Temporary Absence Greeting. For example, if you are going to be out of town on vacation for a week, you can record a Temporary Absence Greeting informing callers that you will be unable to return their call until you return from vacation. Write down your greetings before you start. It is easier to read from the page than to try and ad lib. Here are a few sample voice mail greetings to get you started: Normal Greeting (Without pager notification) "This is (name) of (company). I'm currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks." "Hi, this is (name). I�m sorry I cannot take your call right now. Please leave a detailed message at the tone along with your name and telephone number. I �ll return your call as soon as I return. Thank you." "This is (name) of (company). I'm currently unable to take your call. Please leave your name, phone number, and your message, and I will contact you as soon as possible. If this message is urgent, press 3 to have me paged. Thanks." Normal Greeting (With Live Connect) "This is (name) of (company). I'm currently unable to take your call. Please leave your name, phone number, and your message, and I will contact you as soon as possible. If this is urgent and you need to speak with me immediately, please press 1 to have the voice mail locate me. Thanks." "This is (name) of (company). I'm currently on my line and unable to take your call. Please leave your name, phone number, and your message, and I will contact you as soon as possible. Thanks." "Hello, you have reached the office of (name) . I�m presently on another call and am unable to speak with you personally. If you will leave your name and telephone number, I will return your call. Thank you. "This is (name) of (company). I'm currently away from my desk and unable to take your call. Please leave your name, phone number, and your message, and I will contact you as soon as I return. Thanks." "Hello, you have reached the office of (name) . I�m presently out of the office or away from my desk. If you will leave your name and telephone number I will return your call as soon as I return. Thank you. "Thanks for calling, this is (name). Today is Friday and I am working from our corporate office. Should you need to reach me immediately, please call (123) 456-7899. Otherwise, please leave me a message and I�ll return your call as soon as possible." "Hello, this is (name). I�m unable to answer your telephone call. I am out of the office from (day) to (day) and will not be checking my voice mail. If you require assistance in my absence please contact (name2) at extension (ext. #). Thank you. "This is (name) from (company). I have left the office for the day. Please leave me a message and I will return your call as soon as possible." Sample �Business Hours� Greeting Script: Thank you for calling XYZ Company. If you know the extension number of the person you are trying to reach, you may dial it now. Press 1 for sales. Press 2 for customer service. Press 3 for the billing department. Press 8 to access our fax on-demand system. Press 9 for a company directory, or press 0 for the operator. Sample �After Hours� Greeting Script: Thank you for calling XYZ Company. We are currently unavailable to take your call. Our business hours are nine to five, Monday through Friday. If you know the extension number of the person you are trying to leave a message for, you may dial it now. Press 1 for sales. Press 2 for customer service. Press 3 for the billing department. Press 9 for a company directory, or hold to leave a message for the operator. If this is an emergency, please enter 911 now to be connected with the after-hours support personnel. More info Copyright © 2012 Everyvoicemail.com ~ 5089 Bristol Industrial Way, Ste C ~ Buford, GA 30518 ~ 678.318.1300
Bonus Tip: If you find that people get cut off before completing their message, call your cell phone carrier and for a couple dollars a month, you can lengthen the time people have to leave you messages. If you will follow these simple tips, you will make a positive impression through your voicemail greeting.
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5. “Hi, you’ve reached [company name]. We can’t take your call right now but we will call you back as soon as we’re available. Please leave your name, number and reason for your call. We know your time is precious, so to skip the back and forth, kindly leave a few different times of day that work best with your schedule and we will do our best to reach you then! Have a great day.” This greeting lets your caller know that not only your time is precious, but you realize theirs is as well.
Don’t Use The Computer Generated Greeting—I get aggravated when I hear a computer generated message like, “The person you are calling at 9-4-1-5-5-5-1-2-3-4 is not available to take your call, please leave a message at the tone.” Even if the number repeated by the system is the same one I have for the person, it requires extra work on my part to confirm I’ve dialed the right number and even then I am still left wondering if this is the right number for the person I am calling.
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You can generate a report that lists all inbound calls that reached the auto attendant service. 1 2
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With a wide variety of choices available, users are able to choose every aspect of the process—i.e. the provider (a business or a voice professional individually), the service, as well as the tools involved.
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Before moving on to learning about voicemail message templates, let’s learn some tips to effectively take phone messages. Tips for Taking Phone Messages Effectively Creating a phone message template is the first step in starting a good phone communication procedure – but it doesn’t stop there.
02Hello, you’ve reached [your name] of [your company/business]. I’m sorry that I’m not available to answer your call now. Please leave your details and a brief message at the tone and I’ll make sure your message reaches the right person. This is the perfect voicemail for a department’s secretary or operatory to let those calling know that their message will be delivered when you get back.
3. How Long Should My Business Voicemail Be? If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.
Do Not Disturb sends incoming calls straight to voicemail without ringing your phone. UniTel Voice also allows you to read a transcription of any voicemail so you can stay in the loop, even when you're too busy to talk.
4. Enter your voicemail password. If you have set a password lock for your voicemail account, you will be prompted to key it in. Use the dial pad to do so.
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.