State your name clearly so the caller knows they have the right number. 3 of the messages I heard last month were missing his/her name.
8. “Thanks for calling [your name] at [your company]. I didn’t mean to send you to voicemail but I am either on the line with another client or on the go. Leave your name, number, the reason for your call today and the best time to call you back. I’ll speak with you shortly! ” Your caller probably wanted to reach you, not your voicemail. Advise your caller that you’re simply on the line with another caller and you’ll be right with them.
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OK, so I followed all the instructions that came with the machine. I pressed all the necessary buttons. So… now what? I… am… so… confused. Could you please… beep.
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3. Communicate with non-English speaking customers. Most claim adjusters are not multi-lingual, and many insureds don’t speak English, which can lead to frustrating experiences.
Making an outline of the call flow and writing out scripts for each phase and menu in it can help ensure that there are no gaps in the process from start to finish. This way, callers can reach the voicemail recording in the first place.
Pro Tip: Smile while you’re recording your greeting and your voice will sound pleasant.
If the mailbox is NOT setup, the fixed system message, "I'm sorry�" followed by the mailbox number and "�is currently on the phone" plays instead of the mailbox name and personal greeting.
Remember that the speed of your words can negatively impact your message as well. "If you have to rush to get a message into the amount of time allotted for a voicemail message, you’re saying too much," DeCesare advises. "Say less and slow down. You want them to feel that talking to you will make their lives less stressful. If you're frantic and mumbling on the phone, it gives them a foreshadowing of what it will be like to work with you."
A virtual business phone system like Grasshopper can help you create a professional, reliable voicemail greeting. It includes instant response and custom greetings, as well as access to the Grasshopper Voice Studio and professional voice talent for a one-time fee of $75. Start a free trial to experiment with the platform and see for yourself.
Website: https://www.thebalancesmb.com/on-the-phone-or-busy-voicemail-greeting-examples-2533545
Keep callers engaged while they are on hold or waiting to be transferred. Make custom announcements or sales while your callers are waiting to speak to you.
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18. “Happy holidays! [I’m, the team at X company is] away until [date], however, we’ll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful [day, week].”