1. State your business name and hours of operation upfront. The first thing your callers should hear is the name of your business or organization. If they are calling when you are closed you should also be sure to let them know your standard business hours.
Use these 5 techniques to not only sound natural on the phone, but to also close more business: #1 – Always use the prospect’s first name. I know that there are two schools of thought on this, one being that you should show respect for someone you don’t know and so use either Mr. or Mrs., but I don’t agree.
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With OpenPhone you can record your own voicemail greetings directly in the app, upload your own voice clips or simply type your voicemail script.
At the least, the recording should include your name, the name of your company and your office hours. You can also include the best way to reach you—such as an email—and provide that contact information. If they can leave a message, let them know in the message.
They say that the best way to achieve success is to first mimic the success of those who have gone before you. With that in mind, here are three amazing scripts you can borrow, manipulate, and use to boost your response rate from sales voicemails.
Crafting the perfect voicemail greeting is not as easy as it may seem at first glance, depending on the type of greeting: Business, funny, professional, formal, and informal, you need. Below, we’ve included some tips in creating the perfect voicemail greeting. Go over them, then when you complete your final voicemail script, revisit these tips again to make certain you’ve covered all the bases.
“We believe that recording a holiday voicemail greeting is the easiest, most friendly and certain way to spread the news about the company’s working hours during the holidays.” So, embrace the enhanced functionalities of your Cloud phone system and let it serve your company’s communication needs.
Record from Phone: This tool lets you speak your recording into your phone, and saves it to your account as a greeting. Upload New File: This option lets you upload a pre-recorded audio file (WAV, MP3 or GSM format) to use as your voicemail greeting or as hold music. For a small fee, you can also use our professional greeting service
Turn this feature on via the account center to hide your name and number on all calls you make. You can also hide your number on a per-call basis by dialing *6 7 before making a call.
35. Hello, we’re wishing you all a happy [X holiday]. Our office is currently closed so our employees can celebrate with their loved ones. Please leave your name, number, and reason for calling and a member of our team will return your call when we reopen on [X date].
4. Save and delete messages. Voicemails will be deleted if the auto-save period is reached. The auto-save period can be from 14 to 30 days, depending on the type of voicemail.
* Other robo call blocker apps engage a spam call which might sound fun, but keeps you on spam call lists and encourages more spam and robo calls!
Share with your caller when they can expect a callback. If you return calls within 24 hours, let them know. Give them an estimate of when they can expect your call.
https://www.universalclass.com/articles/business/customer-service-using-voice-mail-and-taking-messages.htm
According to Gartner Research, more than two-thirds of companies compete for business today primarily based on customer experience – up from only one-third back in 2010. Knowing this, it should not surprise you that customer-centric companies are 60% more profitable than companies that are not.
“Hey there! This is [name] at [XYZ company]. Thank you for calling. I can’t take your call right now but if you leave your name, contact info and reason for calling, I’ll call you back right away. Take care and speak with you soon!”
If the mailbox is NOT setup, the fixed system message, "I'm sorry�" followed by the mailbox number and "�is currently on the phone" plays instead of the mailbox name and personal greeting.