In the video lesson, I shared this example for a common voicemail greeting in English:
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45. Hi, this is [X department] at [X company]. We’re not able to take your call right now, but if you leave a quick message after the tone, our next available representative will call you back shortly.
4. Email is generally better than calling. E-mails will likely get quicker responses than voicemails. These are easier to answer on the fly and don’t require both parties to be available at the same time to discuss a particular issue.
Office Closed For Holiday Message Template. Dear Customer, Please note that all company offices will be closed from [date]. We will reopen on [date] We wish you the best holiday. Regards [Company name] —— Dear Customer, Our office will be closed from [date] until [date] and close again for December 31 and January 1 to welcome the New Year.
9.) Bienvenue chez John Doe. Malheureusement, il n'y a personne dans le bureau à l'heure actuelle. Laissez votre nom et numéro de téléphone après la tonalité. Nous vous rappellerons dès que possible.
If you’re not going to apologize or sound regretful about it, chances are you will lose on potential prospects. Mean it to your prospects how you are really sorry you can’t assist them at the moment.
* Automated TXT replies make missed callers to your main phone or second number feel less ignored and less likely to call a competitor.
4.) Herzlich willkommen bei der Mustermann GmbH. Persönlich erreichen Sie uns während unserer Bürozeiten Montag bis Donnerstag von 09 bis 12 und 14 bis 16 Uhr, sowie Freitag von 09 bis 12 Uhr. Gerne können Sie uns Ihr Anliegen per Mail an [email protected] mitteilen und wir werden uns umgehend bei Ihnen melden - Vielen Dank.
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"This message is AMAZING! Exactly what we were looking for and we couldn’t be more impressed. Thank you very much! "
6. Full Waiting Queue Message. What the caller hears when the waiting queue is full. Sample Scripts: “We are currently experiencing high call volume. Please leave a message with your name and phone number and we will return your call as soon as possible.”
The above section details types of phrasing to avoid; however, it doesn’t detail what users should NOT say on their greeting. Though this is a bit loaded, as there are hundreds of combinations of things one shouldn’t say, there are some key components users should ALWAYS avoid. a. Forget About Slang: You should strive to be as professional and welcoming as possible in your greeting. While this may steer you towards using slang, in an attempt to make callers comfortable, it’ll most likely work against you. As a professional, your demeanor, tone, and speech should be clear cut and well articulated. Using slang undercuts this and works against you. b. Don’t Even Think About Profanity: This is a no-brainer. Never, under any circumstances, curse in your greeting EVER! c. Keep Your Sentences Clean, Don’t Ramble: Introduce yourself and give your caller specific direction. Avoid long diatribes detailing tangent thoughts. Keep it simple and quick. d. Always Return Your Calls: It’s important for callers to feel they are valued. Nothing dissolves this quicker than a greeting that doesn’t stress this. For example, “I’ll call you when I can,” “If I don’t return your call, please call back”—these phrases are terrible and completely destroy any good will you may have with a caller.
3. Communicate with non-English speaking customers. Most claim adjusters are not multi-lingual, and many insureds don’t speak English, which can lead to frustrating experiences.
9.) Welcome to John Doe. Unfortunately, there is no one in the office right now. Please leave your name and phone number after the tone. We will call you back as soon as possible.
-So long as phones can ring and eyes can see, leave a message, and I’ll get back to thee.