40. Hi, I’m not in right now, but if you leave a detailed message I’ll call you back promptly.
Really think about it – You’re out of the office, it’s after business hours, or you’re otherwise indisposed, whatever the case may be, your voicemail is now tasked with representing you (and/or your company). No pressure, right? Your voicemail message is a platform that represents you to callers; therefore it’s ABSOLUTELY crucial that your message is perfect.
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The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line. You may also want to include your address if there are multiple companies with the same name.
I'm not available to answer the phone right now. My office hours are Monday through Thursday, 10 am to 4 pm. Please leave your name and phone number and I'll get back to you as soon as possible. Thanks. 2. Company Wide Voicemail Greeting. You want to be a little more formal when you're recording a business voicemail greeting for your company.
Call Blasting is what we call Simultaneous Call Forwarding. It allows multiple phone lines to ring at the same time, such as your home phone, cell phone, or other office lines. This reduces caller wait times and keeps you in continuous communication with your customers.
Doing this gives your prospects the assurity that you will follow up with them which makes them drop in their contact details for you to reach out to them.
3. Provide other ways to contact you or get information. Are there other ways your caller can get information about your business or contact you? Consider including your website or an email in your after-hours greeting.
Ideally, a business should have a complete set of messages for every phase of their call flow from beginning to end. While voicemail greetings are an important part of the phone system, there need to be recordings for everything leading up to the voicemail as well (assuming there are other steps in the call flow).
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People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
9. Queue Callback Message. What the caller hears when they request a callback from the queue. Sample Scripts: “You have requested to have the next available agent call you back from the queue.
This is the message that your customers hear when they call after business hours. Greetings often have a short welcome message and list the menu options. The menu that you set for after hours also applies to the holiday schedule.
Assign the number you want to forward calls to. If you have chosen Always Forward Calls, click Save.
Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
Due to the COVID-19 pandemic, [insert office name] continues to operate remotely during our regular business hours (8:30 a.m. to 4:30 p.m., Monday to Friday).
Share with your caller when they can expect a callback. If you return calls within 24 hours, let them know. Give them an estimate of when they can expect your call.
Website: https://support.zoom.us/hc/en-us/articles/360021400211-Managing-Voicemail-Messages