On the Menu page, under both the Business Hours and After Hours tabs, use the drop-down to assign each keypad number to their function. Click Next.
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Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
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Don’t include the date unless it’s completely necessary. 16 of the messages I heard last month had the wrong date—one of the messages had a date over 2 months old!
Here are some helpful links to help you record voicemail greeting that is clear and professional. Record your phrases for recording a great voicemail greeting here. Record yourself and compare it with a native speaker. Hear Georgie giving helpful feedback to other students on their voicemail greetings.
7. Voicemail Message. The company voicemail greeting callers hear. Sample Voicemail Scripts: “You have reached the voicemail of [company name]. Please leave a detailed message and someone will return your call as soon as possible.”
What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.
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The alternative is simple: Provide in your voice message a phone number and refer the caller to an assistant, a colleague, a cell number—any way of expediting their quest. Help your caller to reach someone who can, in your absence, be helpful and succeed in keeping the business. And remember to update your voicemail message when appropriate.
You can generate a report that lists all inbound calls that reached the auto attendant service. 1 2
These 10 tips are a surefire way to maximize the value you’re getting from your voicemail service and delight callers into becoming customers. Have at ‘em! 1. Limit Background Noise. If you’re recording your greeting from the back of a New York City cab with the windows down, it’s gonna be pretty obvious to your callers.
See our blog on Auto Attendant Greeting Scripts for more advice on auto attendant scripts.
5. If your job involves a lot of talking on the phone, take the time to learn the NATO phonetic alphabet. "If you need to spell something out, you'll always have a way to clarify which letter you've said without having to think about it, and it sounds more professional than, 'B as in boy, L as in...
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