Here’s a simple fact. If you don’t leave a voicemail, you aren’t going to get a call back. Still, a lot of salespeople don’t leave voicemails, assuming their call won’t get returned, or the prospect won’t listen anyway. But what if they’re wrong? What if the prospect does listen and does call back? Or, what if after a few voicemails they decide you might be the service provider they need? We can assure you that if you aren’t leaving a message, then your prospect won’t know who you are, why you called, or what you have to offer them. And we could be wrong, but if you plan to make a sale, you probably need to talk to your customer.
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These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
The best after hours greetings are brief, direct, and punctual. Do not waste the customer's time and give them a reason to hang up by adding in unnecessary details. The information in your after hours greeting should remain concise and essential to the caller's needs.
There are several ways to give your voice mail a professional-sounding and “crisp” image. Of course, the content of what your voice mail greeting says is very important, too. So be sure to prepare your message in advance. Too many people try to “wing-it” and then the greeting sounds less-than-professional.
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Not everyone will observe the same holidays, and not every business or even member of your team will be around at the same time or even days. It is also completely possible that your business will stay open, but adjust operating hours. Either way, recording a personalized holiday greeting for your business can go a long way in improving your customer’s experience.
Do me a favor when you get this message and please give me call a back at (your number). That number again is area code (your number). I look forward speaking with you.”
Your call is important to us and we will get back to you as soon as possible. Please leave your full name, contact details, phone number, and availability after the beep and we will call you back straight away. Thank you!”
In the side panel, under Business Hours Auto Attendant, click Greeting.
I appreciate your efforts at customer service. My clients receive the same impression and think better of my company.
8. Funny Email Address Ideas. Looking for some funny email address ideas that add some fun element? Here are some cool and funny email name ideas that you might want to grab.
3. Communicate with non-English speaking customers. Most claim adjusters are not multi-lingual, and many insureds don’t speak English, which can lead to frustrating experiences.
You can find more information for recording from your phone and sample greeting scripts by clicking Instructions for recording on a phone and Show me a sample script. Edit After Hours Menu Options for Auto Attendants
View or edit the Time Zone from the Time Zone drop-down. 6
While covering all of the relevant information, aim to keep your voicemail to about 20 seconds. You definitely should not ever record a business voicemail longer than 30 seconds, and anything less than 10 seconds will typically mean that you are either speaking too quickly or aren’t providing all of the required information.