Don't lose customers after hours. Here are some best practices and sample scripts for professional auto attendant and voicemail phone greetings.
1. State Your Business Name. The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line.
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8. If you're a manager, when introducing members of your team, say, "We work together," rather than, "They work for me." "You'll get far more respect from your team and it shows that you're part of the team, not above it."
38. Thanks for calling [company name]. We’re unable to take your call right now, but leave your details and we’ll call you right back.
There are a lot of benefits to having a professional voicemail greetings. Also take a look at our pre recorded voicemail greeting - starting at $ 29. With us we will allow you to pick a voice talent that would best suit the image of your business company. In accordance with your company phone system, the recordings will be delivered in any file format you need. It is that easy.
The UniTel Voice smartphone app makes running your business easier. You can make outbound calls from your business line, put callers on hold, and receive notifications from miss calls, voicemails, and faxes. Works best with a strong Wi-Fi connection.
800-555-1212I will be checking my voicemail messages periodically, so please leave me a message and I will return your call as soon as possible. If you need immediate assistance, please contact my assistant, Suzy Jones at 1-800-555-1212 extension 6336. Hi, this is Jim Smith. I will be out of the office and returning Monday, April 21.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
“Hi! You have reached [your business]. All of our staff are currently busy helping other callers. We understand how valuable your time is, and rather than keeping you on hold, we will make sure to call you back.Be sure to leave us a detailed message with your name and number. We will return your call within two business hours. Thanks!”
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The greeting can also include a fixed system prompt that instructs the caller to leave a message after the tone or to press a key for further options. The default busy greeting plays a fixed system message that informs the caller that the user is on the phone followed by the prompt to leave a message.
16. "Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven't reached the Sorting Hat — it's the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I'll return your call as soon as possible."
21. Hello, you’ve reached the Sales Department at [X company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
3. How Long Should My Business Voicemail Be? If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.
8. Coco. Coco can be called the analog of many messengers, which has the function of voice mail. Its interface resembles WhatsApp, and the functionality is similar to a more popular competitor.
When unable to answer the phone, a voicemail message can be important. Below are examples of what to say in a voicemail message. Whether recording the message for a personal phone or a business line, these ideas will help.