This is a tactic we picked up from Jeff Hoffman and it works because it makes you more memorable and makes your messages seem genuine and less rehearsed. Give it a try and see if it will work for you too!
Here are several tips to consider when setting up a professional voicemail greeting:
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Random facts could include their favorite movie, vacation spot, candy, or television show. Regardless of what you choose, it will surprise your caller and more than likely make them leave a message if they were considering hanging up.
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Responding to voicemails is time-consuming. Fortunately, with the right greeting, you might be able to save yourself some hassle. If you don’t have an auto attendant, you can give callers the information they are looking for with your voicemail greeting. Of course, this means that your greeting may be a little lengthy, but that can work in your favor as callers will only stay on the line to leave a message if they still need assistance.
Hello, you have reached the office of Doctor X. I’m on call at the moment, so I’m unable to respond to your call immediately. Please leave your name, reason for calling, and your number and I will return your call as soon as possible, or call my secretary at Y.
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Thank you for calling Ambulance Service. If this is a medical emergency please hang up and dial 911. For medical Dispatch, press 1. To schedule ambulance transportation, press 2. For payments and billing press 3. For all other calls press 4.
For users who want to avoid the scripting process altogether, there are also services that provide prerecorded messages. Again, your voicemail greeting shoulders a lot of responsibility. Some people aren’t comfortable with having to create a message to deal with it. As such, users can choose from libraries of prerecorded messages, which are standardized greetings, for their voicemail. There are a variety of applications, services, and companies that provide this service. For example, VoiceNation, a voicemail, virtual PBX, and answering services provider, offers users a variety of samples.
7. “Hi, this is [your name]. I’m either on a call or away from my desk. Please leave your name, number, and a brief message and I’ll get back to you. Thank you.”
Tip: If you’re not sure how to leave a good voicemail, check out the most effective voicemail script ever and how to end a voicemail that keeps the sales conversation open.
Hello Joan, this is Susan with XYZ Company. I’m calling to get price quotes on your shipping rate. I’d appreciate it if you could call me back at 333-333-3333. Anytime during the work week would be great. Thank you.
Many people expect adjusters to call them back same day and get very put off by repeatedly getting a voicemail. Multiple calls and voicemails aren't going to make an adjuster more eager to call you back either. If your adjusters’ response isn’t as quick as you’d like, understand that they probably just have on their plate.
4. Waiting Message. What callers hear when they enter the waiting queue. Sample Scripts: “All of our agents are currently busy. Please hold and we will answer your call as soon as possible.”
In the side panel, under Holiday Auto Attendant click Schedule.
47. Hi, this is [name], [company]’s [job title]. I’m happy to help you with [task], but I’m currently away from my phone. Leave a quick message and I’ll return your call as soon as I can. Thanks!
You can generate a report that lists all inbound calls that reached the auto attendant service. 1 2