This script comes from Donato Diorio and it's quite simple and to the point. But it still does a great job of highlighting prospect benefits and the follow-up plan.
4. Include Other Contact Methods. If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting.
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Tell People What You Want Them To Do—Here’s my voicemail greeting: “Hi, you have reached the voicemail for Todd Smith. At the tone please leave your name, phone number, the purpose of your call and the best time to reach you and I will return your call as soon as possible. Thank you”
38. Thanks for calling [company name]. We’re unable to take your call right now, but leave your details and we’ll call you right back.
How to Leave a Voicemail. Leave a voicemail by using your normal tone of voice and keeping your message short, between 20-30 seconds. Start the voicemail with information that's relevant to the contact and ask questions that are tailored to them.
6. Keep Your Recording Up to Date. If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion.
In the side panel, under Business Hours Auto Attendant, click Menu.
Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
With UniTel Voice every number on your phone system doubles as a fax line. Your customers can call or fax your number. You receive incoming faxes as an email PDF attachment and you send faxes by logging into your account.
Since I pride myself in being responsible, if I don’t receive a return call I have to assume I wrote down wrong number. If I were irresponsible I would just blow it off and not care. But if I wrote down the wrong number I have a responsibility to get a hold of this person. This extra work combined with wondering if it’s the right number, leaves a bad taste in my mouth.
We actually know a top insurance sales guy who did a sales motivational message every day just like this, and people used to call just to listen to his thoughts.
You can make and receive calls using your WiFi network with the UniTel Voice iPhone or Android app. This is great if you work in an area with a bad network connection, or don't want to waste cellular data to conduct business.
I’m home right now . . . I’m just screening my calls. So just start talking and if you’re someone I want to speak to I’ll pick up the phone. Otherwise, well, what can I say?
The voicemail greeting is an important element of your business’ phone system because it is often the first impression of your business that customers will have. Creating a really good voicemail greeting is a unique opportunity that you can use to impress customers by putting your best face on, while increasing the chances that you’ll retain their business in those times when you can’t
9. Preview all messages on your phone. As mentioned earlier, your email message is most likely going to be opened first on a phone. Therefore, it’s wise to understand what your message will look like in mobile email apps. What seems digestible on a massive desktop screen often looks like _War and Peace _on a mobile phone.
10. Avoid using the words "easy" and "hard" at work, and instead use "straightforward" and "challenging." "A good friend of mine recently called me out for saying something was easy.
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