If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.
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Increase the odds of getting a call back by mentally composing your message before each call. And remember, people hate it when callers state their name and phone number too quickly in voice mail messages – no one wants to listen to a message ten times to comprehend simple information.
A busy greeting should tell callers that your phone lines are currently in use. You can direct people to wait on hold or leave a message. For example, “Hello, you’ve reached [company name]. Our representatives are currently helping other customers. Please stay on the line to speak with the next available team member, or press one to leave a message and we’ll call you back.”
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04You have reached the offices of [your company/business]. Our representatives are all currently engaged. If you leave us a message with your name and number, we will get back to you in the earliest possible time. Thank you for calling and have a good day. Lines can often get busy for companies that have several representatives. This reassures clients that someone will get back to them once they are free.
13. Hello, you’ve reached [business name]. All of our team members are busy at the moment, but if you leave a brief message, someone will return your call as soon as possible.
In the side panel, under Business Hours Auto Attendant, click Greeting.
A custom phone greeting is a recording that plays automatically when a customer calls. They can be set to play right at the start as a professional welcome, as a voicemail greeting, or even as an away message when you can’t answer.
Your phone number is the last thing you should say on a voicemail. Say it once, slowly, and make sure to repeat it again. This has two benefits: First, it makes your phone number the last thing they hear, which encourages an immediate callback.
While covering all of the relevant information, aim to keep your voicemail to about 20 seconds. You definitely should not ever record a business voicemail longer than 30 seconds, and anything less than 10 seconds will typically mean that you are either speaking too quickly or aren’t providing all of the required information.
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Before any business can create clear, easy to hear (and understand) recorded audio messages, they need the right recording equipment. Many businesses try to get by with using audio recorded on a standard recording device.
Keep it short and sweet so that the caller can quickly leave their message and move on with their day.
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These skills help you stay on point and will have people eager to hear your message and return your phone calls!
Pro Tip: Avoid using a monotone voice when you record a voicemail greeting for a virtual answering system. You want your customers to be engaged and feel welcomed, not like a burden.