10. Avoid using the words "easy" and "hard" at work, and instead use "straightforward" and "challenging." "A good friend of mine recently called me out for saying something was easy.
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Expert advice: Four phone script lessons from “Mr. Inside Sales” that will double your close rate
You may also email the [insert office name] at [insert office email] this email is being monitored between 8:30 a.m. and 4:30 p.m., Monday through Friday.
Thank you for holding, we appreciate your patience! Our staff is working hard to return to the line as promptly as possible. Thank you.
7. If you're wondering if you should go to a meeting because you're afraid it'll waste your time, ask, "Is there an agenda?" "If I had a dollar for every meeting I've sat in that could have just been an email, I would probably live in a bigger apartment.
41. Hello, you’ve reached [X company]. Leave a message so we can call you back as soon as our team has a spare moment.
5. “Hi, you’ve reached [company name]. We can’t take your call right now but we will call you back as soon as we’re available. Please leave your name, number and reason for your call. We know your time is precious, so to skip the back and forth, kindly leave a few different times of day that work best with your schedule and we will do our best to reach you then! Have a great day.” This greeting lets your caller know that not only your time is precious, but you realize theirs is as well.
8. Outside Business Hours. What the caller hears when they call your company outside of business hours. Sample Scripts: “Thank you for calling [company name].
7.) Willkommen bei Mustermann DE, Ihrem Spezialisten für Musterartikel. Möchten Sie eine Bestellung tätigen? Verwenden Sie bitte die Bestellabwicklung in unserem Online Shop www.mustermann.de Wir freuen uns auf Ihre Bestellung. Für alle anderen Fragen erreichen Sie unseren Service per Email [email protected] Gerne beantworten wir Ihre Anfrage rasch. Besten Dank für Ihren Anruf.
In previous blogs, I’ve mentioned the importance of making a good first impression on a potential client. Most of the time, the first contact will be over the telephone. Since we are often in session, it is very likely that the first time a client hears our voice is on our voicemail greeting. This is why a professional greeting is so important. Identify yourself because you need to reassure the client that they have called the correct number. Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis. Although it seems obvious to us, clients may not realize that it could be several hours until we can return their call. I suggest something like, “If you require immediate assistance, please dial 911 or go to your nearest emergency room.” Ask for what information you need. Yes, the obvious name and number, but if it would be helpful to get their insurance information, ask for that, too. Give clients an idea about when you’ll return their call. Common business practice is within 24 business hours. Any extra messages or information you’d like clients to know. For example, if you are no longer accepting a particular insurance plan, the end of your voicemail greeting is a great place to convey that information.
1. Instead of saying, "Sorry this is late," say, "Thanks for your patience." "Using positive language in a negative situation can have a big impact on how you're remembered."
1. Eliminate voicemail and phone tag. Adjusters spend significant time in their day listening to and leaving voicemails and then waiting for insureds to return their calls.
Recording a business voicemail greeting is not the same as recording a personalized message for your cell phone. You’ll want to maintain a level of professionalism while also connecting with your customers. Before you start recording, keep these tips in mind to leave a good impression on potential clients.
Nutshell offers unlimited Click-to-Call so you can record and review your sales calls.
Pro Tip: Smile while you’re recording your greeting and your voice will sound pleasant.
For more tips and scripts on professional phone and voicemail greetings, here are some additional blogs: Business Voicemail Greetings: 5 Sample Scripts Business Voicemail Greetings - 5 Examples for Any Job or Industry Voicemail Greeting Scripts: Doctor's Office, Law Office, Dental Office Closed Message Phone Recording Business Home Closed Message Phone Recording Business