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6. Don’t Overthink, Just Keep it Short and Relevant. The main point that we want to drive home with this article is that you shouldn’t overthink your business voicemail greeting.
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Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
48. Hello, you’ve reached [name] at [company name]. If you need help with [X reason], please contact [X person/X system] or [visit our website at X and send us an email]. For all other inquiries, please leave your name, phone number, and a message, and I’ll get back to you as soon as I can.
* Give callers the experience they deserve with special personalized voicemail greetings only they hear.
Even in the case of cold calls, you should have a reason for contacting people and name that reason. For instance, you might contact business owners if you specialize in business insurance. In the case of warm calls, you may be contacting people who visited your website or registered for a free webinar. Mention this when you call.
You can’t just make any voicemail message and think that it’s going to be the right fit, your voicemail messages need to have the following tips below so that it can function as a lead capture when you’re not present.
Our blog is authored by Dr. Barbara LoFrisco, a Tampa, FL-based licensed mental health counselor, licensed marriage and family therapist, and certified sex therapist.
You might also consider giving them the option to skip your voicemail message completely by pressing another key (again, check with IT). You also want to make callers aware what you will return their call, instead of telling them that you will try to return their call--and let them know when you are likely to do it, if possible. If necessary, provide additional or emergency information in your voicemail greetings. My dentist, for example, lists his cell phone number for emergencies.
10. Avoid using the words "easy" and "hard" at work, and instead use "straightforward" and "challenging." "A good friend of mine recently called me out for saying something was easy.
Please leave your full name, contact details and reason for calling and I will call you back as soon as I’m back. Thanks for calling!”
Another great information you can put in your voicemail messages is to inform your prospects when you can reach out to them say the next morning or mid-afternoon and more so that they can be aware of when they can expect a call from you.
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
6. And outline what you're going to say on the phone — yes, even the "how are you" and "thanks for speaking with me." This is one of my go-to tricks. No matter how many times I interview someone on the phone for an article, I get nervous beforehand.
Another great information you can put in your voicemail messages is to inform your prospects when you can reach out to them say the next morning or mid-afternoon and more so that they can be aware of when they can expect a call from you.