Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
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Remember that the speed of your words can negatively impact your message as well. "If you have to rush to get a message into the amount of time allotted for a voicemail message, you’re saying too much," DeCesare advises. "Say less and slow down. You want them to feel that talking to you will make their lives less stressful. If you're frantic and mumbling on the phone, it gives them a foreshadowing of what it will be like to work with you."
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You have reached the office of [Business Name]. All of our representatives are currently busy. However, if you choose to do so, you may leave a brief message, including your name, number, or email, and we’ll be sure to get back to you as soon as possible. Thank you for calling [Business Name].
Thank you for calling Park Limo Ground Transportation. Your Trusted Professional World Wide Chauffeur Car Service. You can make reservations online 24/7 by visiting www.park limo service.com. If you would like to speak to the next available representative please press 0. We are looking forward to your business.
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4. "Hello, you've reached [your name and title]. I'm currently out on parental leave until [date]. In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address]. Thanks, and I'll see you in [month you'll be back in the office]."
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If you will follow these simple tips, you will make a positive impression through your voicemail greeting. If you have any additional tips, please share them in the comments section below this post.
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Not many might consider it, but your business voicemail greeting is probably more important than you think. Now, we probably all hate recording those generic voicemail greetings at home or on our cell phones. But when it comes to our business – a generic, lifeless robotic greeting probably just won’t cut it. And thanks to the software that comes with your business VoIP solution, it is easier than ever to change your greetings on the fly.
In the side panel, under Business Hours Auto Attendant click Schedule.
For our office locations, press 1. To track a package via Fed EX, press 2. To track a package via UPS, press 3. To track a package via USPS, press 4. For after hours support, press 5. To leave a voicemail, press 6. See our blog on Auto Attendant Greeting Scripts for more advice on auto attendant scripts. 4.
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Users often don’t invest enough time into their messages, resulting in incomplete, unprofessional, or otherwise under-whelming greetings. Sure, crafting a greeting doesn’t sound all that complicated; however, there are a number of pitfalls users can fall into—i.e. informality, terseness, sincerity, lack of direction, and more. While none of these sound too catastrophic, they are often interrelated. As such, they tend to worsen any problem. For example, humor can cause informality, worsen ambiguity, and weaken sincerity. That being said, users should strive to avoid ALL these pitfalls.
Written by Aja Frost @ajavuu
Website: https://asthedrillturns.com/2019/02/18/dental-office-voicemail-etiquette/
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What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
Hello! This is 1-800-PRESLEY — Yes! 1-800-PRESLEY! They say the King died 10 years ago, but we know he’s still out there somewhere. So . . . leave your name and number and tell us where *YOU* saw Elvis!
For small businesses, there are a variety of voicemail service providers you can use that offer different features. From transcription and voice to text to more convenient features of handling multiple phones through one number, availability varies by service. Shared voicemail and call routing is intended for multiple access and directing calls to one or multiple phones. Mobile apps are also available that allow you to check your messages from your phone. The below infographic outlines the current state and trends of voicemails.
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16. “Hi, you’ve reached [company name]. Sorry, you just missed us! We’re open from ([hour] to [hour] [time zone]) Monday through Friday [optional: hour to hour on the weekends]. In the meantime, you can also visit our website [website URL] to reach out via live chat, text, or email [email address]. If you’d like to leave us a message, tell us your name, number, and reason for your call after the beep. We will give you a call back later on today.” Let your caller know your exact office hours so you skip the “phone tag”. They’ll appreciate knowing when to expect a return call. Just keep in mind that the timeframe should be realistic so you live up to customer expectations.Voicemail greetings for holidays
Are you creating a voicemail greeting for your entire company or team? These business voicemail greetings will do the trick.
"The phone number early in the conversation is key," advises John Crossman, CEO of real estate firm Crossman & Company. "If it is a long message with a phone number at the end, I may not even listen to it."
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15. “Hi, Thanks for giving us a call! Sorry, but we are closed right now. Please leave us your name, number and the best time to reach you and we’ll get back to you within the day. Thank you.”
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I am currently away from the office and will return on . This voicemail box will not accept messages during my absence. If you need assistance before I return, please call [Dr. XXX] at 866-305-____ or extension ____. Thank you. Feel free to copy any voicemail greetings, and leave your own suggestions in the comments section.
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Last, make sure you keep this voicemail account up to date, especially if you have some kind of "out of office" message, telling people where you are. Michael Hyatt updates his voicemail message every day-- it may seem excessive, but it lets his callers know that he regularly checks his voicemail, cares about messages he receives, and is likely to get back to them.
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03Hello, this is [your name] of [your company/business]. I’m not able to take your call at the moment. Please leave your details and a quick message and I will get back to you at the earliest time possible. Thanks in advance. This voicemail greeting for work lets your customers or colleagues know that you are busy attending to other matters. It also reassures them that you’ll get back to them when you receive their message.
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Hi there! You’ve reached the domicile of Blackmore Enterprises [Horn Honk]. We’re sorry to have missed your call, but there’s only so many hours in the day where one has the chance to gut a zombie, or nail a corpse to a tree. As such, please leave your name, contact information, and message, and we’ll try to get back to you as soon as we can. Thanks much for your call. Leave your personal name or business name Say you’re sorry you missed the call Ask them to leave their contact information and message Thank them for their call
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https://www.universalclass.com/articles/business/customer-service-using-voice-mail-and-taking-messages.htm
For many businesses and professionals, your voicemail greeting is going to be the first point-of-contact for your customers. This is especially true for service businesses, who often rely on their voicemail to collect information from interested parties.
You have reached XYZ Jets, the worldwide provider of private jet transportation booking technology. If you are one of our approved partners, please press 1. If you are calling to speak with the charter team, please press 2. To reach the accounting department, please press 3. If you have a media inquiry, please press 4. If you would like to speak to the next available representative, please press 5.
16. "Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven't reached the Sorting Hat — it's the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I'll return your call as soon as possible."
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To set up your voicemail, press #55 or *68 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
9. Hi, this is [your name], [your job title] at [your company]. I’m currently away from my desk, but please leave a message with your name, number, and reason for calling so I can get back to you in a timely manner.
800-555-1212I will be checking my voicemail messages periodically, so please leave me a message and I will return your call as soon as possible. If you need immediate assistance, please contact my assistant, Suzy Jones at 1-800-555-1212 extension 6336. Hi, this is Jim Smith. I will be out of the office and returning Monday, April 21.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. However, I only recommend products and services that I use and believe in. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
In this quick guide, we’ll take a look at what makes a good business voicemail greeting, breaking it down into the elements that every voicemail greeting should contain.
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Make sure the recording is understandable Out of all your clients, the older ones are most likely to make an appointment by phone – that is why you have to be especially well-articulated when recording your message. There is nothing worse than a voicemail greeting that is unintelligible – avoid background noise as well.
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48. Hello, you’ve reached [name] at [company name]. If you need help with [X reason], please contact [X person/X system] or [visit our website at X and send us an email]. For all other inquiries, please leave your name, phone number, and a message, and I’ll get back to you as soon as I can.
1. Instead of saying, "Sorry this is late," say, "Thanks for your patience." "Using positive language in a negative situation can have a big impact on how you're remembered."
You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.
It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.
Call 800-201-4099. A representative will ask you a series of questions to verify your identity, and then will reset your PIN for you.
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Your message should be 20 seconds at most. Remember, your clients or co-workers may listen to this dozens of times.
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a standard greeting as per Option 6, followed by the leave-message tone, and then silence.
Consider your audience and brand voice, record a short and professional message that covers all the bases, and watch your reputation for responsiveness skyrocket. If you need a powerful and flexible phone system that includes great voice mail and answer service features, take a look at the Frontier Business phone service.
With the high volume of calls many customer service centers receive daily, it is virtually a necessity to have voice mail these days. Many people will tell you they …
Hello. Thank you for contacting [Business Name]. Unfortunately, we are not currently available at the moment. Our regular office hours are Monday through Friday, 8 am to 4 pm, closed during the weekend. Please leave a message along with your name and number, and we’ll get back to you as soon as possible.
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There’s nothing worse than missing a call and knowing a valuable customer was greeted with a standard voicemail message. With YouMail, you can ensure your most important calls are met with not only a message that welcomes them by name, but also receive an urgent or simply personalized message you wanted to pass on.
3. Department Wide Voicemail Greeting. This voicemail greeting should list the name of the department, the hours of operation or the whereabouts of your personnel, the protocol for following up with the customer, and another way to get in touch with the department.
10.) Hello, and welcome to John Doe. For technical reasons we can not take your call personally. Thank you for your understanding. We are working very hard on a solution. If you want, you can leave a message on our homepage www.johndoe.de - Thank you and goodbye.
23. Hello, thank you for calling [business name]. Please leave your name, number, and a brief message, and a member of our team will return your call within 24 hours.
When you get this message, please call me back at (your number). That number again is (your number) and ask for _________. I look forward to speaking with you, and I guarantee you’ll be glad you returned this call.”
You are a fantastic answering service. My clients really appreciate your professionalism.
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.