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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.

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I appreciate your efforts at customer service. My clients receive the same impression and think better of my company.
In a concise fashion, you should relate the hours your business functions, and note any potential conflicts such as holidays or business closures. Use an auto attendant if you have more than one menu option for the customer, such as a voicemail box and an emergency support line. .

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Shared voicemail and call routing is intended for multiple access and directing calls to one or multiple phones. Mobile apps are also available that allow you to check your messages from your phone. The below infographic outlines the current state and trends of …
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The following table describes the behavior when bilingual operation is disabled and the mailbox is set up� that is, a name and personal greeting has been recorded by the owner.
Then with recent studies showing that up to 30% of callers will hang up on voicemail rather than leave a message that for sure is yesterday’s technology. This is why so many of today’s tech savvy claims adjusters are turning to Courteous Communication and our team of trained and experienced business support Associates for solutions.

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Being that I have been at Holdcom for a few months now, I decided it was time to change my cell phone voicemail greeting to something a bit more polished. Keep in mind, I have had the same voicemail message for probably 6 years, just transferring the same greeting every time I would get a new phone. Since I never hear my own voicemail, I never thought about changing it. Little did I know, my voicemail message could easily be working against me, and it took me this long to notice?!

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“Good morning. You’ve reached the voicemail of [your name]. Today is [date]. Please leave me a message with your name and contact information. Oh, and here’s my motivational quote of the day: [read quote].”

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    Your personal voicemail greeting should be brief and to the point. State your name and your availability, project a welcoming aura, and ask the caller for whatever information you need from them. Hi, you've reached the voicemail of Mike Downing. I'm not available to answer the phone right now. My office hours are Monday through Thursday, 10 am to 4 pm. Please leave your name and phone number and I'll get back to you as soon as possible. Thanks. 2. Company Wide Voicemail Greeting

    Any Unavailable Numbers—Forwards calls from unavailable numbers.
    When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.

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    Set the days during which your holiday auto attendant operates. You can assign a holiday schedule created previously, or create your own holiday schedule for the auto attendant.

    Website: https://www.verizon.com/support/residential/homephone/calling-features/voicemail
    Keep it brief and concise Remember that customers and clients are also busy so make sure that you get the message across in the shortest possible time.Give options to get more details Creating a voicemail menu can be a timesaver for both you and your callers. ...Ask for detailed messagesHow do I create a personal voicemail greeting? Open the Phone app on your iPhone. It's green with an image of a phone, and it's located in the dock at the bottom of your Home Screen by ... Click on the "Voicemail" icon in the bottom right-hand corner. Tap on "Voicemail" to open up the voicemail menu. ... Once there, click on "Greeting" in the top left corner. ... More items...

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    Set the days during which your holiday auto attendant operates. You can assign a holiday schedule created previously, or create your own holiday schedule for the auto attendant.

    Different businesses may require different types of greetings. This is the ultimate list that can work for a wide array of company messages.
    Website: https://www.globalcallforwarding.com/tips/sounding-professional-when-customers-call-your-business/

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    10. Hello, you’ve reached [your company]. We’re sorry to have missed your call. Please leave a brief message including your name, number, and reason for calling and a member of our team will get back to you within one business day.

    Hello! This is [Nick on the West Coast Sales Team at LinkedPhone]. I am currently on vacation until [Friday, April 22nd] with limited access to email. If you require urgent assistance, please contact my lieutenant [Harold Kisp at 415-555-1212 or [email protected]]. Otherwise, please leave a message and I will return your call when I’m back in the office. Thank you and I look forward to chatting!
    Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.

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Record from Phone: This tool lets you speak your recording into your phone, and saves it to your account as a greeting. Upload New File: This option lets you upload a pre-recorded audio file (WAV, MP3 or GSM format) to use as your voicemail greeting or as hold music. For a small fee, you can also use our professional greeting service

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The next key element is giving a short reason or apology for being unable to take the call. Make sure to say something quick and concise like: “We are sorry to miss your call, but we are assisting others or away from our desk.”

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Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.

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Sure, web enquiries, social media and email have their place, but the telephone still remains the primary point of contact for many customers. Professional telephone etiquette can impact a positive first impression, which more often than not, influences the caller’s behaviour and actions towards your business.

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