Website: https://tweakyourbiz.com/management/professional-telephone-etiquette-10-tips-for-answering-calls-appropriately
– Thanks for calling. This is (name). Today is a Friday and I am working from our corporate office. If you need to reach me immediately, please call (number). Otherwise, please leave me a message and I’ll return your call as soon as possible.
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Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
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7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
1. Hello, you’ve reached [your name]. I’m currently unavailable, but leave your name and number and I’ll return your call as soon as I can.
8.) Bienvenue sur le Service de John Doe. Malheureusement, toutes les lignes sont occupées pour le moment. Laissez un message après le bip sonore avec votre nom et numéro de téléphone. Nous vous rappellerons dès que possible. Nous vous souhaitons une bonne journée.
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Thank you for calling ABC Company. We are currently closed for the holiday. Our normal business hours are 8 am to 8 pm, eastern time, Monday through Friday. Your call is very important to us. Please leave your name, phone number, and a brief message regarding your call. We will return your call on our next business day. Thank you.
Your voice conveys more than you may realize. We can sound bored, excited, tired, sick, relaxed, or happy just by the posture we have when we’re on a call. It’s true that when you leave a voicemail, no one will see you slumped in a chair, but they will be able to hear it. Don’t overdo it, and don’t be fake; that comes across in a message, too. Again, leave a message that sounds like it would if you were talking to someone in person. Smile, sit up straight, stand if you prefer, and feel free to use any gestures you would typically use.
If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if the occasion calls for it. If you're away from your office, check your voicemail remotely to keep up with incoming messages if necessary. Or get voicemail to email capabilities set up on your phone system. Thank you for calling Merlow Plumbing. We are closed for Christmas from December 24th, 2015, until January 2nd, 2016. Our normal business hours are Monday through Thursday, 8 am - 6 pm. Please leave your message after the tone. Have a happy holiday, and we look forward to seeing you in the New Year. 5. Emergency Situation Voicemail Greeting
Weren’t these messages funny and wacky for your machine. Of course, you have to be a bit careful as to what you say and record on your machine. You don’t want to offend anyone or say something that might upset your listeners. So be absolutely sure. And, if you have any more voicemail ideas, do let us know by leaving a comment below. Till then, I’d like to… beep.
6.) Benvenuti alla John Doe. A causa di lavori di manutenzione, al momento non possiamo rispondere alla vostra chiamata. Siete invitati a inviarci una e-mail a: [email protected]. I nostri dipendenti risponderanno alla vostra e-mail al più presto possibile. Ci scusiamo per la temporanea limitazione! Ringraziamo per la vostra comprensione!
Website: https://www.onsip.com/voip-resources/smb-tips/after-hours-voicemail-and-auto-attendant-greetings
Now, we’ve covered the topic a bit at length in the past, with sure-fire ways to engage callers with your business voicemail greeting. Still a solid basis for constructing your new voicemail greeting, we’ll cover a quick recap of the most important aspects of a voicemail greeting for those that are unfamiliar.
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