Don't lose customers after hours. Here are some best practices and sample scripts for professional auto attendant and voicemail phone greetings.
Hey, who’s this? I’d actually pick up, but my phone is staring at me. OMG! I just saw it wink!
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Turn your phone off for 10 seconds and then back on. Place a test call to 611. Do one of the following: If the test call is successful, press and hold 1 to dial into the voicemail system. If your test call fails, confirm you have wireless coverage. If Visual Voicemail won't download, press and hold 1 to check your messages.
If you choose Selectively Forward Calls, you'll need to have at least one rule for forwarding applied for call forwarding to be active.
Take the time to make your voice mail greeting sound perfect. Give callers a positive impression. Then be as responsive as you can be to messages that are left for you. This entry was posted in Business, Sales and Marketing, Technology, Voicemail and tagged business tips, office management by Brian Gabriel. Bookmark the permalink.
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If you have a business VoIP phone system that offers an auto attendant feature, you should be able to create a phone menu fairly easily. Be sure to state which key the caller should press to select an option on the menu.
3. Provide other ways to contact you or get information. Are there other ways your caller can get information about your business or contact you? Consider including your website or an email in your after-hours greeting.
No one wants to sit and listen to someone talking drone and monotone on a voicemail greeting. Remember to keep it upbeat and avoid sounding like a robot!
We might also say, “…when I can’t get to my phone” which suggests that it’s not possible for you to check or answer your phone.
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To set up your voicemail, press *98, *68, or #55 (varies by location) from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
25.Thank you for calling [X company Company name]. Our representatives are currently unable to take your call as they are helping clients achieve [X goal]. We don’t want to take up your valuable time, so please leave us your name, phone number and message after the beep and one of our representatives will personally assist you within the next 24 hours. Have a wonderful day.
Turn your phone off for 10 seconds and then back on. Place a test call to 611. Do one of the following: If the test call is successful, press and hold 1 to dial into the voicemail system. If your test call fails, confirm you have wireless coverage. If Visual Voicemail won't download, press and hold 1 to check your messages.
31. Hi, this is [your name] at [your company]. If you are calling for [include reason] please visit our [website, social media handle, etc.], contact [name and title of colleague and phone number] or send me an email at [insert email address]. For other inquiries, leave a brief message and your name and number and I will call you back by [timeframe].
The voicemail greeting should be multiple choice and include things like the name of your company, an automated response that is friendly and informative, and information on how to contact you by phone.
You’re cross-launched to the Calling Admin Portal where you can generate an auto attendant report. For more information, click here.