The insurance agent is quite polite in his approach towards his clients. He is also eager in extending his help to the client.
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Professional development educator Dr. Ray Lauk sent us this great piece of advice, which he credits to veteran sales trainer Stan Piskorski:
With the high volume of calls many customer service centers receive daily, it is virtually a necessity to have voice mail these days. Many people will tell you they …
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
Typically, most of these services are uniform—i.e. include the same tools and features (send a script, they record it in a tone you approve, they send it as a file, you supply any feedback, etc.); however, there are some services that go above and beyond. For example, VoiceOverPro, is a single voice professional who records 30 second voicemail messages based on users’ scripts. This is standard; however, users also have options like adding music, recording up to 60 seconds (or 150 words), rush, 2-day turnaround, and even same day delivery.
This is not what you’re thinking. You don’t have to spend time leaving a voicemail. All you need to do is prerecord your voicemail, and you can leave them all day long with the click of a button. In fact, you can even move on to your next call while your dialing software leaves the message for you. Now that’s what we call efficiency! We’re a little biased, but Call Logic is the perfect software for these instances.
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
Here’s our ultimate guide, including video and audio samples, on every thing you need to know about professional voicemail greetings:
The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
Voicemail is a service that lets callers leave a voice message for you if you aren't available to answer your mobile phone. There are both free and paid Voicemail options to …
Hi, you have reached (names) voicemail. If you want money or to sell us something, we a) gave at the office, b) already have it, or c) don’t want it. If you are a friend, trying to give us money or just want to talk, then leave a message or try my cell phone number.
We have carefully chosen words for this English Voicemail Greeting Script that are easy for non-native English speakers to pronounce.
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Context will make your message sound much more authentic and will result in a higher response rate.
3.) Bem-vindo a John Doe. No momento não podemos atender a sua ligação ou você está nos ligando fora do horário comercial. Por favor, deixe uma mensagem com seu nome e número de telefone que vamos ligá-lo de volta o mais rápido possível. Obrigado e até breve.