If your recording is vague, confusing, or drags on, customers will lose interest and hang up the phone instead of leaving a voicemail message. To help you create an effective after hours announcement, here are some best practices and sample scripts you can employ.
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The following table describes the behavior when bilingual operation is disabled and the mailbox is set up� that is, a name and personal greeting has been recorded by the owner.
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Hey, who’s this? I’d actually pick up, but my phone is staring at me. OMG! I just saw it wink!
Sound professional when your customers call your business number with a custom greeting and voice menu options. Keep your business running after hours with a special greeting, call forwarding, and business voicemail.
6. Hello, this is [your name] at [your company]. I am unavailable at the moment, but please leave your name, number, and the reason you’re calling, and I’ll call you back as soon as possible.
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You can also click View more in Outlook to open the Voicemail folder for more info. Listen to your voicemail at a different speed
If a call happens outside normal business hours, you can create a specific auto-attendant that’ll handle those calls with an alternative greeting message and menu options. An auto-attendant is an excellent option for businesses with regular working hours, but you might need a more robust solution if you plan to offer 24-hour service.
Don’t Use The Computer Generated Greeting—I get aggravated when I hear a computer generated message like, “The person you are calling at 9-4-1-5-5-5-1-2-3-4 is not available to take your call, please leave a message at the tone.” Even if the number repeated by the system is the same one I have for the person, it requires extra work on my part to confirm I’ve dialed the right number and even then I am still left wondering if this is the right number for the person I am calling.
Your call is very important to us. Please continue to hold for personal assistance.
The tips outlined above will ensure you leave quality messages your prospects want to respond to. Go ahead and start implementing them. Rehearse multiple scripts and experiment with different approaches.
3. Department Wide Voicemail Greeting. This voicemail greeting should list the name of the department, the hours of operation or the whereabouts of your personnel, the protocol for following up with the customer, and another way to get in touch with the department.
Do you have a landline at work? Make sure that all your phones, personal and business, have good clear, professional English voicemail greetings.
Maybe I sparked a little creativity in you. Or maybe you already have the world’s greatest voicemail greeting. Either way, please share in the comments below:
We actually know a top insurance sales guy who did a sales motivational message every day just like this, and people used to call just to listen to his thoughts.