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1. Eliminate voicemail and phone tag. Adjusters spend significant time in their day listening to and leaving voicemails and then waiting for insureds to return their calls.
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You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support). If you’re unavailable during specific hours of the day, use the voicemail examples below for after-hours business calls.
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a standard greeting as per Option 4, followed by the mailbox owner's name (as recorded by the owner), followed by the leave-message tone, and then silence.
Hello! This is [Nick on the West Coast Sales Team at LinkedPhone]. I am currently on vacation until [Friday, April 22nd] with limited access to email. If you require urgent assistance, please contact my lieutenant [Harold Kisp at 415-555-1212 or [email protected]]. Otherwise, please leave a message and I will return your call when I’m back in the office. Thank you and I look forward to chatting!
2. Personal Voicemail Greetings. Customer Support Representative Voicemail Greeting. Hello, you've reached [name] at [X company]. If you need help with [X reason] please contact [X person/X system] or [visit our website and send us an email].
Hello, you have reached the voicemail of Jim Smith. I am currently out of the office and will return on Sept. 14. I will be checking my voicemail messages periodically, so please leave me a message and I will return your call as soon as possible.
Pick a new local or toll free number, or keep your existing number and use it with UniTel Voice.
You call into a business. While you wait to get to the right person, you listen to music, information about the company and its promotions, or maybe even a recording that reminds you that your call is important to them. Most business-class phone systems come with a library of pre-recorded on-hold messages or music for you to choose from.
Keep callers engaged while they are on hold or waiting to be transferred. Make custom announcements or sales while your callers are waiting to speak to you.
Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
If you choose Selectively Forward Calls, you'll need to have at least one rule for forwarding applied for call forwarding to be active.
22. Hello, this is [your name]. I’m currently away from my phone. I return calls on Tuesday and Friday at 10 a.m. Please leave a detailed message including your name and a callback number and I’ll get back to you as soon as I can.