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3. Communicate with non-English speaking customers. Most claim adjusters are not multi-lingual, and many insureds don’t speak English, which can lead to frustrating experiences.

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Edit the Primary Phone Number and/or Extension. 5
And for the prospect or client that seems to be dodging you or just not calling you back: .

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You have reached the mailbox of the Claims Department. We are sorry that we are unable to take your call at this time, but please leave a detailed message and we will get back to you as soon as possible. We look forward to serving you. Thank you.
I'm sorry I missed your call. I'm out with another client giving them the same great, personal attention I would like to give you. If you will please leave me your name, number and a brief message, I promise to get back to you as soon as possible - within 24 hours.

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11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
No one should be calling during the holidays, and yet some people do. When you’re out for the holidays, create a voicemail greeting that communicates the cheerfulness of the season while still staying professional.

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The biggest barrier is actually getting them to leave the voicemail in the first place. Don’t get in your own way by recording a long, drawn-out voicemail greeting that might do more to convince them to hang up than actually leave a message.

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Your clients don’t have a lot of time, and neither do you. Use the following short voicemail greetings to get to the point quickly and invite them to leave a message.

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    6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you.

    Hello, you have reached the reception of Dr. X please leave your name, reason for calling, and your number so I can call you back as soon as I can. If you are experiencing a medical emergency please hang up and dial 911.
    Do you have lots of satisfied customers? Give them a voicemail option to record a brief testimonial about why they love your product or service.

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    2. Quickly Provide the Relevant Information. When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need.

    After this brief wait, let us know how we can best serve you. No matter your needs, we are dedicated to exceeding your expectations. Thank you for your patience during this brief delay.
    Start typing your script and get a real-time quote of your costs. Add more extensions, choose custom music, and more.

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    Written by Aja Frost @ajavuu

    Give your callers something to talk about with their friends and colleagues. Give your callers something that would make them want to tell their friends to call and listen to your greeting. Give your callers something to smile about. Give them something to think about. Give them something creative. Something smart. Something…you. “Hi, it’s Bob Johnson. I’m either away from my desk or on another line. Please leave a message and I’ll get back to you as soon as possible.” “Hi, it’s Mary. Today is Monday, and I’ll be in meetings until 11am and then on sales call until early afternoon. Please leave me a message and I’ll return your call then.” “Hi, it’s Jane. I can’t get to my phone right now. But if you leave me a message I’ll call you back as soon as I can.” “You’ve reached John’s voicemail. I’m away at the moment, so please leave me a message. If you need immediate assistance, press zero for the operator.”
    It’s not hard to leave a professional sounding voicemail message. Save the snack and drink for later and focus on being present. After all, you aren’t calling with the intent of leaving a message; you’re calling with the hope of connecting with someone. Approach this the same way you would when you meet a client in person.

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    Thank you for calling Hair Professional John Smith. If you know your extension, please enter it now. To Book an Appointment, press 1. To reschedule or cancel an appointment, press 2. For Hours of operation, press 3. For other inquires, please press 4.

    The best after hours greetings are brief, direct, and punctual. Do not waste the customer's time and give them a reason to hang up by adding in unnecessary details. The information in your after hours greeting should remain concise and essential to the caller's needs.
    Website: https://technology.ku.edu/sites/technology.ku.edu/files/docs/training/h_S4B_PhoneService_v5.2_PC_Voicemail.pdf

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“Hello, you’ve reached [X company]. We can’t take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.” “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.” “Hi, you’ve reached [company]. We’re available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you’d like us to call you back, please leave your name and number after the beep.” “Hello, you’ve reached [company]. If you’re looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we’ll return your call straight away.”

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Product Features & Benefits Why Use A Dialer? Why Switch? How Call Logic Works? Industries Pricing Blog Cold Calling Tips Customer Success Stories Insurance Sales Tips Sales Management Phone Sales Tips Get Started Log In 10 Strong Voicemail Marketing Strategies That Encourage Callbacks

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Hi! John’s answering machine is broken. This is his refrigerator. Please speak very slowly, and I’ll stick your message to myself with one of these magnets.

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I am not in the office today; I may not be in tomorrow. I may be in to work sooner, if you gave me your car to borrow.

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