25. Hello, you’ve reached [your name], [job title] at [business name]. I’m sorry to have missed your call. Please leave your name, contact information, and reason for calling so I can get back to you promptly.
Tip: If you are a larger business and this is a voicemail that pertains to the general business number, then you want to sound professional and provide as much information as you think is necessary for a potential client. Usually, the company website URL or the company email is a good way to get the customer to contact you through other means.
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No answer at (Member’s phone number). Voicemail message left explaining purpose of call and if Member has questions, to return my call at (insert Care Manager phone number or for Behavioral Health outreach calls, insert 24‐hour Nurse Advice Line at 1‐800‐535‐9700).
Hello! This is [Nick on the West Coast Sales Team at LinkedPhone]. I am currently on vacation until [Friday, April 22nd] with limited access to email. If you require urgent assistance, please contact my lieutenant [Harold Kisp at 415-555-1212 or [email protected]]. Otherwise, please leave a message and I will return your call when I’m back in the office. Thank you and I look forward to chatting!
You can assign a business hours schedule created previously, or create your own business hours schedule for the auto attendant.
1.) Bienvenido/a a John Doe. Lo sentimos, en estos momentos no hay nadie disponible en nuestras oficinas o está llamando fuera de nuestro horario de trabajo. Por favor, deje un mensaje o envíe un correo electrónico a [email protected]. Gracias por su llamada.
*Use the word “with” instead of “to.” It sounds more positive. You want to talk “with” the person, not give them a “talking to.” It’s a subtle difference, yet it keeps the message positive.
When asked to press a number, pause on the phone/mic icon and click a number under the DIAL PAD tab.
Here’s another funny one for those times you really want to lighten the business mood:
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Hello, this is Laura Brown. I’m sorry I can’t take your call right now but please leave me a brief message after the tone and I’ll be sure to return your call as soon as I can. Thank you and have a great day.
Before you record your automated attendant script, have the person you selected to read it rehearse it several times in front of you. Use this to fine-tune pronunciation and annunciation. After the new greeting is recorded, call your phone system immediately to check the recording for errors and make sure all options announced work as intended.
If a call happens outside normal business hours, you can create a specific auto-attendant that’ll handle those calls with an alternative greeting message and menu options. An auto-attendant is an excellent option for businesses with regular working hours, but you might need a more robust solution if you plan to offer 24-hour service.
There's a constant war in business. It's the war of casual versus professional. In the 'good old days' decades ago, professionalism was the norm. Casual conversation, even among friends, was something best kept to outside work hours. Of course, when you work a 9-5 and never have to work overtime, it's easier to separate work-life balance. These days, the …
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a standard greeting as per Option 4, followed by the mailbox owner's name (as recorded by the owner), followed by the leave-message tone, and then silence.