Often times knowing the purpose of their calls allows me to respond to their messages by sending them emails. As an example, when people have a question, often times I can send them an email answering their question. Knowing the purpose of the call also allows me to continue the communication through their voicemail if we end up playing phone tag.
In previous blogs, I’ve mentioned the importance of making a good first impression on a potential client. Most of the time, the first contact will be over the telephone. Since we are often in session, it is very likely that the first time a client hears our voice is on our voicemail greeting. This is why a professional greeting is so important. Identify yourself because you need to reassure the client that they have called the correct number. Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis. Although it seems obvious to us, clients may not realize that it could be several hours until we can return their call. I suggest something like, “If you require immediate assistance, please dial 911 or go to your nearest emergency room.” Ask for what information you need. Yes, the obvious name and number, but if it would be helpful to get their insurance information, ask for that, too. Give clients an idea about when you’ll return their call. Common business practice is within 24 business hours. Any extra messages or information you’d like clients to know. For example, if you are no longer accepting a particular insurance plan, the end of your voicemail greeting is a great place to convey that information.
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Most insurance companies require their adjusters to have voicemail greeting. The greeting script will vary from company to company. Some companies require their adjusters to have just one voicemail greeting that says "you've reached the voicemail of so and so, please leave a message." The most common voicemail greeting will be updated daily and say…
Hello! You’ve reached [Natasha on the Product Development Team at LinkedPhone]. I’m not available at the moment but your call is important to me. Please leave your name, number, and the reason for your call and I’ll call you back as soon as possible. Thank you and have a great day!
Of course, yours may need more details. But, even if you’re changing your outgoing message every day, it should only be a slight variation from a standard greeting.
For example, perhaps you noticed that a prospect downloaded an eBook from your company's website. You could mention this in your voicemail. Something along the lines of, "Hi John, this is Mike from Company XYZ. I noticed you downloaded our guide to working with influencers…"
In the video lesson, I shared this example for a common voicemail greeting in English:
Website: http://www.productivity501.com/setup-your-email-to-look-professional/262/
Thank you for calling Jimmy’s Limo Booking, where our business is helping you to secure bookings with limo companies in the greater Acme region. Your call is very important to us. Please leave your name and a call back number. We will get back to you shortly, and thank you for considering Jimmy’s Limo Booking
Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."
3. Communicate with non-English speaking customers. Most claim adjusters are not multi-lingual, and many insureds don’t speak English, which can lead to frustrating experiences.
Call 800-244-1111, and a representative will verify your identity and reset your PIN for you.
Keep in mind that your trying to come across as a professional business or brand in Fort Worth. Most of the time you can hire a trusted voiceover guy like Mark right here on this site. If you want to try to make your own business voicemail greeting, or even just one for your own personal phone, here are some tips.
5. If your job involves a lot of talking on the phone, take the time to learn the NATO phonetic alphabet. "If you need to spell something out, you'll always have a way to clarify which letter you've said without having to think about it, and it sounds more professional than, 'B as in boy, L as in...
a standard greeting as per Option 5 minus the mailbox user's name, followed by the fixed system prompt, "Begin speaking after the tone, then hang-up when you are finished or press any key for further options."
This is exactly why you need to create such a voicemail that lets your prospects analyze it and give their details for you to reach out to them.
2. Personal Voicemail Greetings. Customer Support Representative Voicemail Greeting. Hello, you've reached [name] at [X company]. If you need help with [X reason] please contact [X person/X system] or [visit our website and send us an email].