Be unique in your voicemail greetings, add a human touch when creating the message.
1. State Your Business Name. The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line.
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“Hi, you’ve called [name] at [XYZ company]. I’m currently busy [hiking through a rainforest, exploring China, climbing Mount Peru etc.] and so I can’t take your call right now. I won’t be back in the office until [date] and I look forward to hearing from you then.
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1. The Welcome Greeting. This is the first greeting callers hear when they call your company. Sample Scripts: “Thank you for calling [company name].” “Thank you for calling [company name].
If you like to keep things simple, opt for a basic greeting. Most voicemail options allow you to record just your name, which lets callers know they’ve reached the right person.
You can’t just make any voicemail message and think that it’s going to be the right fit, your voicemail messages need to have the following tips below so that it can function as a lead capture when you’re not present.
Your customers can send your toll free number an SMS text message and you’ll receive it as an email. You reply to that email and your customer receives it as an SMS text from your number. You can set up autoresponders and more. Cost: $5/month per 500 texts
Best Business Phone System for Recording Calls . For companies that need to record calls the best and most affordable option is choosing a cloud based phone service (hosted VoIP) that includes automatic call recording as part of their feature set.Not all providers do. Some consider it an add-on feature requiring an extra monthly fee.
On the other hand, a stellar professional voicemail is more than just a way to ensure callers are heard. It’s actually a gateway to encourage recruiters, clients, connections, venders, and other callers to continue forward with the first step in developing a business relationship, which is them making contact. The power of the right voicemail greeting is the caller actually staying on the line to leave that contact information or gain access to an alternative contact point.
-Hi, you’ve reached _____________. Please leave a message after my kid stops (awkward moment of silence) owwwwwwwwwww that hurt!… continuing… after my kid stops hitting me in the back with his hockey stick! BEEP
Or maybe you’ve heard the voicemails that seem to catch the caller entirely off guard. You can hear them chewing, taking a sip of water, or the classic, “Oh, um, hi.”
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11. “Hello, you’ve reached [X company]. We can’t take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.”
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Making an outline of the call flow and writing out scripts for each phase and menu in it can help ensure that there are no gaps in the process from start to finish. This way, callers can reach the voicemail recording in the first place.
While missed calls aren’t ideal, you can let your caller know you’re still there for them by having a great voicemail greeting. The best business voicemail greetings let your customers (and potential customers) know why you’re not available and how they can best get in contact with your business. They are also short and to the point. You usually want to keep your greeting between 6 and 24 seconds long so callers don’t hang up halfway through.