Can I use the music of my favorite artist/band/performer as the background to my Message on Hold program?
The problem, in my mind, is that every single one of these articles misses the point completely. Even if you implemented a call centre system that detected and automatically played someone’s all-time favourite music while they waited, a facility which is possibly not that far off, most music when played down the phone just sounds terrible. Butchering a song that someone actually likes is unlikely to improve the waiting experience.
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However, not all businesses who field customer service calls are entirely unsympathetic to your plight. Some choose to make your wait as pleasant as possible by poking fun at the situation.
We have a few examples below we’d like to share so you can customize your on hold messages based on your needs and industry:
This is an easy and effective way to improve your business image while providing greater value to the 85% of callers who prefer an on hold service with commercials over silence.
A study by Infomax inc found that callers tend to stay online for 25% longer if there is a mix of on hold messaging and not just plain music. So you need to mix it up.
Perfect for store displays. Starts music at the beginning of the message when triggered.
A typical Message on Hold program is 4 minutes long. Because a voice over talent typically reads between 100 and 112 words per minute, the script for a four-minute program can be up to 400 words, allowing for four to six paragraphs or messages, interspersed by brief intervals of music. Longer audio storage and program lengths are available if necessary.
If you find yourself fighting the urge to dust off your platform shoes and dim the lights for optimal disco ball conditions, there is a good chance that you are waiting for service with the late Isaac Hayes.
Website: https://www.radiocreative.com/fun-phone-messages-on-hold-entertaining-and-creative/
Unlike big expensive telephone systems, ordinary 2-line and 4-line aren’t music on hold ready. In layman terms, there’s no place to connect a message on hold player. The on hold adapter allows you to connect our message on hold media player, to easily add our custom music and messages on hold.
Our easy and affordable on-hold marketing solutions will help to elevate your brand’s image.
So modern technology, even with the most advanced VoIP business phone systems, has not improved the plight of the on hold song. If you are interested in learning more, check out Tom Scott's explanation at the Milton Keynes Museum, in their Connected Earth gallery.
Please note that your phone system must have on-hold message capabilities to play an on-hold message. Click here if you need to find a phone system. A voice over script must accompany every order. The music is not available alone.
On hold music player for androidHow do i add music to my huawei m635. ive used my windows music player to sync the mucic it adds the music to the memory card but the music player on I can`t play music from my lg gs505 sentio phone music player. i t says "db corrupted. please restart music player." i restart it and it still display mosenamayi Level 1 (Contributor)
With on-hold, it’s not just about upselling other services, although that is important. You can use the time a customer is on hold to educate them more about your business and about your industry.