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I was wondering if its possible to have music play for the people that I will have on hold? Windows XP Pro Posted on Apr 13, 2009 7:25 PM Reply I have this question too (728) I have this question too Me too (728) Me too All replies Drop Down menu first Page 1 of 1 Page 1/1 last User profile for user: r.cloud r.cloud User level: Level 3 (815 points) Apr 13, 2009 7:29 PM in response to PsychedelicWonders In response to PsychedelicWonders
-Callers stay on the line up to 25% longer when provided with On Hold Messaging versus “dead air” or “background music,” and up to 17% longer than radio.
Designed for ease of use by simply plugging the unit into your existing phone system. View larger
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Evolved Sound delivers industry leading telephone on hold message and music on hold solutions that allow Australian businesses to best capitalise on valuable caller waiting time. When upgrading your business phone system here are some important considerations to take into account. PBX/PABX multi-line telephone systems. Single line phone systems. Voice over IP (VoIP) – internet protocol phone systems. Cloud based phone systems. Phone systems located throughout office sites locally, nationally or internationally.
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A study by Infomax inc found that callers tend to stay online for 25% longer if there is a mix of on hold messaging and not just plain music. So you need to mix it up.
Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.
The idea of creating a custom on-hold message may sound daunting, but advancements in technology have made it a lot easier in the last few years. In its simplest form, all you need is an audio file. Before you start, check with your IT support team or phone system vendor to see if there are any special requirements you need to be aware of.
Broadcast positive messages about your business, which can increase brand awareness and loyalty. For example, we strongly recommend describing accomplishments, your social commitments or any other pertinent subject.
2) An experienced and reputable on-hold messaging provider uses a royalty-free music, or they should offer licensing as part of the price.
If it is available it would be an additional service and you would have to contact AT&T about this. Apr 14, 2009 2:27 PM User profile for user: The Dude Abides The Dude Abides User level: Level 4 (1,835 points) Apr 14, 2009 3:40 PM in response to roaminggnome In response to roaminggnome
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