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It's a place most of us have been before: Knowing that you have no option if you wish to get the help you need, you reply, “Sure, I’ll hold,” and politely wait. If you have never been through what comes next before, you are lucky. If I am being completely honest, I am slightly envious.

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Someone is late for the conference call, so the music starts. "Well, I've been sitting here all day," the song begins, sort of croony, with a vaguely country affect — the kind of opening that leads you to expect there is, somewhere, an ex-lover who probably isn't coming back. A certain variety of pining. But then, a few bars in, a turn: "Yes I'm waiting on this conference call, all alone. And I'm on hold, yes I'm on hold... I hope it's not all day, ey!"
“Great service on offer from Media Music Now, quick, efficient and simple to use. Quality of audio for an inbound call centre excellent! Will be using again." Chris Hall, GAP Ltd .

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If you have a question or want to know more information about our services please contact our team using the form. Testimonials See all testimonials My contact, Tim, was very friendly and helpful and they produced a high quality recording very quickly for use in our automated call handling system. I just wanted to thank you and your team for your efficient and reliable service whilst setting up our telephone system. The message sounds fantastic and really gives us that professional, classy edge that we’ve always been looking for and the value for money was astounding. The whole process was very well run, issues and queries were very quickly followed up and resolved and I am very happy with the website. A special thanks to Amelia for all the hard work and patience in getting this project completed so quickly.
On Hold Messages from Impact help you stand out from competitors, make more sales, and keep clients happy.

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This article will detail the steps to add custom hold music on a Polycom VVX series phone. The steps below must be performed on each phone individually. Find the IP address of the Telephone 1. Press the Home button. 2. Select Settings. 3. Select option 4 Status. 4. Select option 2 Network. 5.
3.) Atualmente todos os atendentes ainda estão ocupados. Estamos ansiosos para lhe atender o mais rápido possível. Você já visitou o nosso site www.johndoe.de? Você pode encontrar uma visão geral dos nossos serviços e produtos por lá. Sua ligação é muito importante para nós e nos dedicamos para ter tempo para nossos clientes. Infelizmente, todas as linhas ainda estão ocupadas e pedimos a sua paciência.

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Let’s face it, customers who call to a business don’t want to be on-hold. The best on hold message is no hold at all!

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Waiting queues allow your callers to wait on you on the line but you should not exceed the waiting time for more than 5 minutes. A queue announcement can also be introduced after the “message before answering”. After the “message before answering”, the waiting announcement is immediately cut.

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    Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.

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    A high quality USB Digital Playback Unit automatically loads your program and runs 24 hours a day with no moving parts.

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    Your Message on Hold content should be updated in conjunction with changing information at your company. These changes might include marketing efforts, customer service strategies, policies, promotions, or other news.

    Manage the expectations by reminding your clients that the customer agent will speak with them as soon as possible and the wait is almost over.
    The Perceived wait time could frustrate a caller if he feels the time on hold is excessive. Even if he is on hold for a few minutes – it may seem longer.

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    Once professionally recorded your message is loaded as a mp3 file which can be downloaded when ready. It is easily loaded via your PC to a USB key and plugged into your On Hold Player.

    1.) All our lines are busy at the moment – Please be patient. We will be with you momentarily – PAUSE – Have you already visited our website www.johndoe.com? Your concerns are important to us, please hold the line, you will be connected as soon as possible.- PAUSE – Just a moment please, the next available team member will be there for you shortly.
    The Business Audio Music On-Hold System (GDI-USBM10) is an on-hold audio player for use with any telephone system such as PBX's, IPBX's or Key Phone systems. The music on hold player is designed for ease of use. Simply plug the Grace Music and Messaging on Hold Player into your telephone systems' audio input jack (typically marked as ‘music on hold') via the included audio cable then insert the included USB thumb drive and the fully licensed music for businesses will automatically start playing.

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    4.) Leider befinden sich zur Zeit alle Mitarbeiter im Gespräch. Bitte haben Sie etwas Geduld, wir sind gleich persönlich für Sie da. - PAUSE - Leider sind noch immer alle Mitarbeiter im Gespräch. Bitte haben Sie noch etwas Geduld. Gerne können Sie uns auch eine E-Mail senden an [email protected]. Wir rufen Sie dann umgehend zurück.

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    Whether you have one incoming phone line or hundreds, we are compatible with any phone system. We have analog, VoIP, and cloud-based message delivery options.

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To take advantage of our 3 for 2 offer, remember to say ‘Monkey, Monkey’ at the start of your call.

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We can record your audio production in a number of different styles from funny characters

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This is an easy and effective way to improve your business image while providing greater value to the 85% of callers who prefer an on hold service with commercials over silence.

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Although most clients select just one voice talent to read their entire script, some choose two voices for a more interesting finished product. The most common choice is to have both a male and female read the script in an alternating format.

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